Regional Compliance Manager

Mitie

Sep 13

Applications are closed

Job
Full-time
Mid & Senior Level
People, HR & Administration
Business, Operations & Strategy
Manchester
Remote

Requirements

- Excellent communication skills to effectively liaise with team members and external contacts.
- Proficiency in the MS Office suite, ensuring adept handling of various administrative tasks.
- Meticulous attention to detail and commitment to maintaining accuracy in all tasks.
- Practical and well organised with a clear demonstrable ability to multi task and prioritise workload based on priority.
- Excellent customer liaison skills.
- Excellent interpersonal skills to liaise with both client and internal stakeholders.
- Ability to engage and persuade others in solving problems.

Responsibilities

- Support Director and Regional Team with administration support ensuring service delivery inline with SLA's and KPI's.
- Ensure Superdrug reactive calls are responded to and closed within SLA.
- Update billing with changes in client requirements to maximise revenue.
- Ensure compliance for all QHSE reporting and site based documentation.
- Work with finance to ensure all risk cost- penalties are captured through the process.
- Collate any accident investigation from the key individual's on site i.e. CCTV statements etc.
- Pull all information together send to risk.
- Liaise with other service lines in provision of service and execution of Adhoc requests.
- Process and control invoicing and recharge for Adhoc and periodic work.
- Liaise with outside providers in creating and developing management information.
- Manage escalated issues to completion engaging with appropriate stakeholders.
- Review monthly audit none compliance and ensure closure and resolution direct with site.
- Review and track plant maintenance and compliance for client.
- Manage own time effectively to complete all given duties within role.
- Arrange client newsletters to be produced and distributed.
- Report on weekly performance statistics by ROM and SSM across the High Street Portfolio.
- Track and report outstanding QHSE actions to ensure correct procedures and dealines are followed.
- Track current Fleet list and update accordingly.
- Coordinate Regional Meeting venues, attendees, minutes and suppliers.
- Manage Fleet compliance with the team and resolve any issues.
- Implement and distribute consumable and recharges changes.
- Track hospitality for Everton contract.
- Allocation and redeployment of IT Kit to avoid duplicate ordering.
- Collate Overtime submissions for Ops team.
- Maintain retender tracker and order books as required for region.
- Maintain national account calls 2 weekly.
- Review & Support on Contract Mobilisations within the team.
- Support roll out of Merlin across regional business – get to site and become proficient in its use.
- Support changes in Q-Audit with national team as directed.
- Support changes of WP+ platform and payroll changes.
- Support on debt and AI chasing for regional accounts.
- Support team in updating leavers within success factors.
- Collate operator sales for Region.
- Collate Risks for region and track on risksafe.
- Review & Support on Special Projects across the Region – Including team volunteering events.
- Track team progress of mandatory training.
- Manage changes within the structure and update relevant documents.

FAQs

What is the primary role of a Regional Compliance Manager?

The primary role of a Regional Compliance Manager is to support the Director and Regional Team with administration tasks while ensuring service delivery aligns with SLA's and KPI's.

Is this position home-based?

Yes, the position is home-based but may require travel to other locations and local offices.

What are some of the key duties of a Regional Compliance Manager?

Key duties include responding to Superdrug reactive calls within SLA, ensuring compliance for QHSE reporting, managing invoicing and recharges, and reviewing monthly audit non-compliance.

What skills are required for this position?

Required skills include excellent communication, proficiency in MS Office, meticulous attention to detail, practical organization, customer liaison, and interpersonal skills.

How often should performance statistics be reported?

Weekly performance statistics should be reported by the Regional Operations Manager and Site Services Manager across the High Street Portfolio.

What should I do in case of escalated issues?

You should manage escalated issues to completion by engaging with the appropriate stakeholders.

Do I need to travel for this job?

Yes, travel to other locations and local offices may be required.

How will I manage my work responsibilities?

The role requires effective time management to complete all given duties efficiently.

Is there a focus on compliance within the role?

Yes, ensuring compliance for all QHSE reporting and site-based documentation is a significant part of the role.

What kind of performance management is expected?

You are expected to report on weekly performance statistics and track outstanding QHSE actions to ensure proper procedures and deadlines are followed.

Mitie

The exceptional, every day

Technology

Industry

10,001+

Employees

1987

Founded Year

Mission & Purpose

Mitie is a company that specialises in facilities management, offering a range of services including cleaning, security, property management, and technical support for various industries. Their ultimate goal is to provide integrated and efficient solutions that help businesses manage their facilities effectively. Mitie's purpose revolves around delivering services that enhance workplace experiences, improve operational efficiency, and contribute to the well-being of occupants and users of the spaces they manage. By leveraging their expertise and innovation, they aim to create environments that are safe, productive, and conducive to the success of their clients and their workforce.