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Regional Field Staff Manager

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Apple

14d ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    People, HR & Administration
  • Amsterdam
    Remote

AI generated summary

  • You have 5+ years in management, a degree, Dutch/English proficiency, strong interpersonal skills, a customer-focused mindset, and enjoy motivating remote teams while traveling in Southern Netherlands.
  • You will manage and develop a team, foster partner relations, ensure product presentation quality, analyze sales data, and execute revenue KPI plans while collaborating closely with Media Markt.

Requirements

  • At least 5 years of managerial experience in people and sales management in a dynamic and results-oriented environment, with a proven track record of developing a customer-focused mindset within your team.
  • You have completed a degree at HBO or WO level.
  • Your locations are located in the Southern Netherlands (Limburg, Brabant, and Zeeland), and we expect your daily travel time to align with this.
  • Proficiency in Dutch and English, both spoken and written.
  • You possess strong communication and interpersonal skills and are accustomed to managing, motivating, and developing remote teams.
  • You draw energy from motivating, coaching, training, and supporting your team, ensuring they consistently deliver a great customer experience and achieve optimal results.
  • You have a proactive, independent work attitude and know how to handle conflicting interests.
  • You do not shy away from challenges to achieve the best results for Apple and our partner.
  • Your work week will consist of visiting employees and locations, preparing appointments, conducting evaluations, and attending team meetings.
  • It is expected that you will spend about 80% of your time on store visits and 20% on preparatory office work or team meetings.

Responsibilities

  • The role consists of three pillars: People, Partner, and Sales management.
  • At Apple, we believe that teamwork and innovation lead to the best results.
  • You will be responsible for your own team of about 12 Apple Shop Leaders, spread across 10 Media Markt locations.
  • The ideal candidate can inspire, coach, and continuously develop and challenge their team.
  • In addition to people management, building and maintaining an excellent relationship with our partner is an essential part of the role.
  • You will create development plans for your region and execute them together with your team, in close collaboration with Media Markt.
  • You will discuss progress and results during regular business update meetings with the management of the stores.
  • Additionally, you will ensure that the quality of product presentations in the stores remains at the highest level.
  • “Retail is detail.”
  • You will work with weekly sales result reports, gaining detailed insights and translating them into recommendations for your sales team.
  • Analyzing and identifying potential challenges and opportunities will also be part of your role.
  • Contributing to the creation and execution of revenue KPI plans on a quarterly basis is expected.

FAQs

What is the primary role of the Regional Field Staff Manager at Apple?

The primary role is to create an environment for Apple Shop Leaders to perform at their best, ensuring the Apple Shop Program is executed with high quality, excellent customer experience, and optimal results.

How many Apple Shop Leaders will I be managing?

You will be responsible for a team of about 12 Apple Shop Leaders across 10 Media Markt locations.

What are the key responsibilities associated with People Management in this role?

Key responsibilities include inspiring, coaching, and continuously developing your team to maximize their potential within a retail environment.

What does Partner Management entail in this role?

Partner Management involves building and maintaining strong relationships with Media Markt, creating development plans, and ensuring product presentations in stores are of the highest quality.

How does Sales Management fit into the Regional Field Staff Manager's role?

Sales Management includes analyzing weekly sales reports, identifying challenges and opportunities, and contributing to the creation and execution of revenue KPI plans.

What qualifications are required for this position?

You must have at least 5 years of managerial experience in people and sales management, a degree at HBO or WO level, proficiency in Dutch and English, and the ability to travel within the Southern Netherlands.

Are there any preferred qualifications for this role?

Preferred qualifications include strong communication and interpersonal skills, experience managing remote teams, a proactive work attitude, and a willingness to tackle challenges for optimal results.

What percentage of my time will be spent on store visits versus office work or team meetings?

It is expected that you will spend about 80% of your time on store visits and 20% on preparatory office work or team meetings.

What kind of work environment can I expect at Apple?

You can expect a dynamic and inclusive work environment where openness and diversity are core values, fostering collaboration to provide the best customer experience.

Are there flexible working hours for this position?

Yes, the position offers flexible start times to accommodate personal commitments, such as taking kids to school before heading to work.

Technology
Industry
10,001+
Employees
1976
Founded Year

Mission & Purpose

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity.