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Regional Manager - South and East LSG Service

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Thermo Fisher Scientific

22d ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Sales & Business Development
  • Bangalore

AI generated summary

  • You need 10 years of industry experience, strong analytical and problem-solving skills, effective communication, leadership ability, customer focus, teamwork, service knowledge, and travel readiness.
  • You will manage regional revenue and AR, resolve customer issues, monitor service performance metrics, and foster a high-performance team culture for service excellence.

Requirements

  • Graduate or Post Graduate with a minimum of 10 years’ industry experience to relevant field
  • Must possess good analytical, economical evaluation and problem solving skills.
  • Effective interpersonal, oral and written communication skills with validated capability to maa meaningful contribution to the business team while offering sound independent advice on commercial matters.
  • Ability to lead multiple priorities with a consistent track record of service delivery.
  • Ability to optimally influence and build alignment with individuals and within multidiscipline teams.
  • Strive for “Customer Delight” with a focus on “Customer Centricity”
  • Ability to work with various individuals to acquire sufficient information about the company’s service operations.
  • Should be a great teammate, Solution Oriented approach and Attitude
  • Thorough knowledge of the industry and must also have knowledge of service support optimization.
  • The role would require travel to regional offices, customers, and production sites.
  • Six Sigma and or handling any other quality management systems will be added advantage

Responsibilities

  • Responsible for regional revenue, bookings, accounts receivable (AR), and channel business
  • Handle customer critical issues related to service delivery, product quality, service operations and any other after-sales service concerns.
  • Ensure performance on key field service parameters including, Net Promoter Score (NPS), Remote Support, Resolution Time are on track.
  • Drive a high-performance culture within a team, leveraging diverse strengths to achieve service excellence.

FAQs

What is the work schedule for the Regional Manager position?

The work schedule is standard, Monday to Friday.

Where is the job location for the Regional Manager - South and East LSG Service?

The job location is in Bangalore.

What are the key responsibilities of this role?

The key responsibilities include managing regional revenue, addressing customer service issues, ensuring performance on service parameters, and driving a high-performance culture within the team.

What are the minimum qualifications required for this position?

A graduate or post-graduate degree with a minimum of 10 years of relevant industry experience is required, alongside good analytical, communication, and leadership skills.

Is travel required for this position?

Yes, the role would require travel to regional offices, customers, and production sites.

What qualities are essential for a candidate applying for this position?

Essential qualities include strong problem-solving abilities, effective communication skills, a focus on customer centricity, and a solution-oriented approach.

Are there any advantages to having Six Sigma certification for this role?

Yes, having Six Sigma or experience with quality management systems would be an added advantage.

What kind of environmental conditions can be expected in this position?

The position involves working in an office environment as well as exposure to various outside weather conditions.

How does Thermo Fisher Scientific prioritize customer satisfaction?

Thermo Fisher Scientific aims for "Customer Delight" with a strong focus on "Customer Centricity."

What is the expected reporting structure for this position?

The Regional Manager will report to the General Manager - LSG Service.

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Thermo Fisher Scientific

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.