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Regional Operations Manager - West Midlands

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YourParkingSpace

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Birmingham, +6

AI generated summary

  • You need multi-site ops experience, client management skills, strong networking, attention to detail, flexibility, and a full UK driving license. Be resilient, self-motivated, and analytical.
  • You will manage customer journeys, conduct site visits, monitor performance, generate sales, ensure tech compliance, resolve issues, and assist with onboarding of new car parks.

Requirements

  • Multi-site operational experience with client-facing responsibilities.
  • Strong personal brand and established network.
  • Proven client relationship management skills.
  • Highly organised, reliable, and hold a full UK driving license.
  • Flexibility to work occasional weekends as needed.
  • Self-motivation and be target-driven.
  • Excellent interpersonal and communication skills.
  • Analytical thinking and problem-solving abilities.
  • Resilience and adaptability.
  • Attention to detail.
  • Strong ethical foundations.

Responsibilities

  • Deliver an exceptional customer journey across managed car parks.
  • Act as the primary contact for clients, ensuring high quality support.
  • Conduct regular site visits for both proactive and reactive client needs.
  • Monitor profitability by tracking costs, occupancy, and revenue.
  • Identify and generate sales opportunities.
  • Collaborate with the account management team to optimise car park performance.
  • Ensure system compliance at sites, including kiosks and tablets.
  • Quickly resolve car park technology issues within SLAs.
  • Conduct initial survey and support onboarding of new car parks.
  • Attend system installations to ensure smooth onboarding and high standard delivery.

FAQs

What is the primary responsibility of the Regional Operations Manager?

The primary responsibility is to oversee the end-to-end customer journey, compliance, maintenance SLAs, revenue opportunities, and client relations at each car park within the West Midlands region.

Is this position office-based or field-based?

This is a field-based position within the West Midlands region, with a requirement to attend one office-based meeting a month at our London, Stratford office.

What qualifications are ideal for this role?

Ideally, candidates should have multi-site operational experience with client-facing responsibilities, strong client relationship management skills, and excellent interpersonal and communication skills.

What type of working hours can I expect in this role?

The role requires flexibility to work occasional weekends as needed.

What is the salary for this position?

The salary for the Regional Operations Manager position is £45,000 plus a bonus.

Are there benefits offered with this position?

Yes, benefits include a car allowance, 24 days annual leave (increasing with service), professional growth opportunities, and a comprehensive benefits package including health cash plan, gym membership, and more.

How many days of annual leave do employees receive?

Employees start with 24 days of annual leave, which increases to 27 days with service, plus an additional day off for their birthday.

What opportunities for professional development are available?

The company offers professional growth and development opportunities to help employees advance in their careers.

What kind of company culture can employees expect?

Employees can expect a collaborative and innovative work environment that encourages teamwork and creativity.

What tools and systems will the Regional Operations Manager be expected to ensure compliance with?

The Regional Operations Manager will ensure system compliance at sites, including kiosks and tablets.

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YourParkingSpace

Changing the way the world parks.

Technology
Industry
51-200
Employees
2014
Founded Year

Mission & Purpose

YourParkingSpace is the UK’s fastest growing parking technology provider, operating the UK’s leading on-demand consumer marketplace alongside its suite of B2B parking solutions digitalising parking assets and transforming them into connected mobility hubs. The business processes thousands of advance and on-demand parking reservations daily across the UK, generating £85 million for its clients to-date. Its 65,000 space providers range from individual driveway owners through to household names such as Premier Inn, Tesco and Morrisons. YourParkingSpace has been placed 86th in the Tech Track 100, the UK’s fastest growing technology companies, and 169th in the FT1000 annual list of Europe’s fastest-growing companies.