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Regional Patient Pathway Co-ordinator

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Aneurin Bevan University Health Board

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You need a good education, administrative experience, great keyboard skills, ECDL, NHS experience, and ability to communicate empathetically. Welsh skills and safety awareness are desirable.
  • You will provide administrative support, manage waiting lists, book outpatient appointments, handle queries, and ensure efficient service delivery in the Regional Ophthalmology service.

Requirements

  • Good standard of education
  • Knowledge of administrative procedures and systems, some of which are routine and non-routine activities such as answering queries, progress chasing, task related problem solving, acquired through experience and training to Vocational Level 3 or equivalent demonstrable experience
  • Good keyboard skills required
  • ECDL qualification (European Computer Driving Licence) or evidence of similar skill
  • Ability to work as part of a multi-disciplinary team
  • Ability to communicate as part of a multi-disciplinary team
  • Ability to communicate with patients in an empathetic regarding their treatment and procedures
  • Can demonstrate an enthusiastic approachable and friendly manner
  • Previous NHS experience in a role with ORMIS, RTT, 26 weeks experience or equivalent administrative competence developed in an associated organization
  • Ability to take on an active role in the operational requirements
  • Ability to take on an active role in agreed learning activities and keeps a record of them
  • Understanding of knowledge and skills framework and ability to identify learning and needs and interests
  • Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
  • Acts in a way that is consistent with legislation, policies and procedures and abides by the Health Board health and Safety Policies
  • Ability to support others in maintaining health, safety and security
  • Ability to identify and assess the potential risks involved in work activities and processes for self and others
  • Knowledge of emerging NHS initiatives – patient choice, ORMIS and be able to respond positively to those to ensure local implementation

Responsibilities

  • The post holder will provide administrative and clerical support to the Regional Ophthalmology service within the Surgical Division.
  • The post holder is a key member of the team, working closely with the wider South East Wales Regional Ophthalmology service on the business management of the service.
  • To manage inpatient waiting lists and supervise the day to day running of the inpatient scheduling service.
  • To provide support to the management team and its clinicians to deliver outstanding service delivery and organisational performance. This includes working with others, to develop practical service planning delivery that supports improvements in patient experience and care and reduce the overall current waiting times for this service.
  • The main focus of this role will to be to provide support to ensure access targets are met within the Regional Ophthalmology service and that inpatient and outpatient capacity is well utilised.
  • The post involves the booking of outpatient appointments and day case treatments. The role will range from handling GP and patient queries and enquiries about clinics, making appointments using the Regional systems and using direct and partial booked appointment processes.
  • The main duties will be answering telephone calls, making calls, taking general enquiries, booking appointments in line with Partial Booking Policy and monitoring.

FAQs

What is the job title for this position?

The job title is Regional Patient Pathway Co-ordinator.

Where does this position fall within the healthcare organization?

This position is part of the Regional Cataract Service within the Surgical Division of Aneurin Bevan University Health Board.

What type of individual is the organization looking for in this role?

The organization is looking for an organized, enthusiastic, and self-motivated individual with strong team leadership skills.

Is the ability to speak Welsh required for this position?

The ability to speak Welsh is desirable, but both Welsh and English speakers are equally welcome to apply.

What are the main duties associated with this role?

The main duties include providing administrative and clerical support, managing inpatient waiting lists, booking outpatient appointments, and handling patient and GP enquiries.

Are there opportunities for professional development in this position?

Yes, the position offers extensive training and development opportunities, including in-house programs and management development programmes.

Is this a permanent role?

Yes, this role is a permanent position.

Are there specific qualifications required for this role?

Essential qualifications include a good standard of education and knowledge of administrative procedures and systems, while a desirable qualification is the ECDL (European Computer Driving Licence) or similar skills.

What experience is necessary for candidates applying for this position?

Candidates should have previous NHS experience or equivalent administrative competence, along with the ability to work and communicate effectively within a multi-disciplinary team.

What kind of benefits does Aneurin Bevan University Health Board offer?

The organization offers a fantastic benefits package, which may include flexible working, occupational health support, and opportunities for career progression.

How should candidates submit their applications?

Candidates are invited to apply in Welsh or English, and it's recommended to check their email accounts regularly for updates on their application status.

Can the vacancy be withdrawn at any time?

Yes, the organization reserves the right to close this vacancy at any time if it is filled via the internal redeployment process.

What does the health board value in terms of workplace environment?

Aneurin Bevan University Health Board values a caring work environment, ensuring employees feel trusted and valued.

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Aneurin Bevan University Health Board

Science & Healthcare
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

Aneurin Bevan University Health Board was established on the 1st October 2009 and covers the areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen and South Powys. The Health Board employs over 14,000 staff, two thirds of whom are involved in direct patient care. There are more than 250 consultants in a total of over 1000 hospital and general practice doctors, 6,000 nurses, midwives, allied professionals and community workers