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Regional Patient Pathway Coordinator Support

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Aneurin Bevan University Health Board

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • People, HR & Administration
    Healthcare
  • Cardiff, +1

AI generated summary

  • You need good education, clerical experience, computer skills (Word, Excel), effective communication, ability to prioritize, and work flexibly under pressure. Welsh skills are desirable.
  • You will handle patient calls, provide clerical support, schedule appointments, maintain documentation, cover reception, and communicate with various teams to ensure efficient service delivery.

Requirements

  • Good general education
  • Understanding of a range of routine work procedures, which would require a combination of on-the-job training and a period of induction
  • Computer literate
  • Standard keyboard skills
  • Proficient in software packages, including Word, Excel
  • Previous clerical experience or similar
  • Previous Medical Records experience or knowledge of the hospitals patient administration system (PAS)
  • Good communication skills
  • Polite and professional telephone manner
  • Ability to perform well under pressure
  • Ability to prioritise workload and achieve targets within given deadlines
  • Ability to establish good working relationships with managers, clinicians, clerical staff at all levels
  • Ability to work flexibly either as part of a team or using ones own initiative
  • Welsh Language Skills are desirable
  • Ability to work and problem solve under pressure whilst achieving targets
  • Willingness to work under direction but also a self-starter
  • Demonstrate a commitment to achieving high quality standards of work
  • Flexible to the needs of the service and determined
  • Accurate/Methodical in all aspects of work

Responsibilities

  • To provide an essential telephone support service relating to patient services, involving handling calls for Regional Ophthalmology service for outpatient and inpatient.
  • To provide quality clerical support to the scheduling team and stakeholders.
  • Ensuring all appointments are booked correctly and efficiently in a timely manner in accordance with Health Board Policies and Procedures and all documentation is updated in line with service requirements and standards.
  • To answer telephone calls in an efficient and courteous manner ensuring a high level of professionalism is maintained.
  • To provide reception cover for Regional Ophthalmology service.
  • The new team will be a central link to booking and scheduling teams across the region and strong communication skills are vital.
  • Other key contacts for the role include Directorate Managers, Medical Leads, Nursing Leads and the Regional Programme Team.

FAQs

Is the ability to speak Welsh a requirement for this position?

The ability to speak Welsh is desirable for this post; however, Welsh and/or English speakers are equally welcome to apply.

Is this position permanent?

Yes, this role is a permanent position.

What kind of experience is required for applying to this position?

Essential criteria include previous clerical experience or similar. Desirable criteria include previous Medical Records experience or knowledge of the hospital's patient administration system (PAS).

What is the salary for this role?

The salary for this role is £24,638 per annum, reflecting the temporary top-up to the living wage of £12.60 per hour.

What key skills are required for this position?

Essential skills include good communication skills, a polite and professional telephone manner, the ability to prioritize workload, and the ability to work flexibly as part of a team or independently.

How will I be contacted if I am shortlisted for this position?

If you are shortlisted for this position, you will be contacted via the email account you used to apply for the post, so please check your email account regularly.

Are there opportunities for professional development in this role?

Yes, there are extensive training and development opportunities, including paid mandatory training and opportunities to complete recognized qualifications and professional career pathways.

Will I be required to handle calls from patients?

Yes, the role involves providing essential telephone support related to patient services, including handling calls for the Regional Ophthalmology service for outpatient and inpatient care.

Can I apply for this job if I have a different educational background?

As long as you have a good general education and meet the other essential criteria, you are encouraged to apply.

Is there flexibility in working hours for this position?

Yes, Aneurin Bevan University Health Board supports flexible working and promotes a healthy work-life balance.

What should I do if I want to apply in Welsh?

You are invited to apply in Welsh, and any application submitted in Welsh will not be treated less favorably than applications made in English.

Can the vacancy be withdrawn?

Yes, this vacancy may be withdrawn at any time, especially if it is filled via the internal redeployment process.

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Aneurin Bevan University Health Board

Science & Healthcare
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

Aneurin Bevan University Health Board was established on the 1st October 2009 and covers the areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen and South Powys. The Health Board employs over 14,000 staff, two thirds of whom are involved in direct patient care. There are more than 250 consultants in a total of over 1000 hospital and general practice doctors, 6,000 nurses, midwives, allied professionals and community workers