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Regional Response Operations Manager

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United Utilities

Jul 26

  • Job
    Full-time
    Senior (5-8 years)
  • Liverpool, +10

AI generated summary

  • You must have strong leadership skills, experience in operations management, excellent problem-solving abilities, and knowledge of regional response strategies in utility services.
  • You will oversee regional response operations, ensuring efficient management of resources, coordinating emergency responses, and implementing operational strategies to enhance service delivery.

Requirements

  • - The role holder will have a proven track record for delivery, with a relevant degree or equivalent qualifications
  • - Good knowledge of the regulations and codes of practice governing transport operations
  • - Qualified Transport Manager with relevant qualifications (CPC)
  • - Strong leadership and communication skills are required to motivate, performance manage and develop a team of people, including contractors, across large geographical areas, to achieve their maximum level of performance
  • - Strong health and safety focus with an understanding of relevant statutory requirements
  • - A high level of managerial skill is required to ensure the delivery of financial plans, key performance targets and regulatory compliance
  • - A good understanding of wider business issues across all levels of the Company's operation is preferable, with an understanding of operating in a regulatory environment
  • - Expert knowledge on transport legislation
  • - Technical knowledge of the water network
  • - Experience in work planning and scheduling

Responsibilities

  • Leading the Regional Response team and Team Leaders, ensuring regulations are adhered to and company targets are achieved.
  • Working closely with the Regional Response Planning & Compliance Manager, to ensure an efficient operational Alternative Supplies strategy is in place and achieved.
  • Performance management and training and development of direct reports in accordance with all Human Resource policies and procedures, including regular contact, one to one meetings, performance reviews etc.
  • Ensure compliance with Health & Safety Plan. Carry out H&S briefings and audits, ensuring actions are implemented.
  • Implementation of improvements plans and activities identified through the business plan development.
  • Keep up to date with future changes in legislation governing transport and issues affecting the inter-works operation, identifying how this impacts on operations across the region.
  • Ensure the correct business processes and audit procedures are in place to ensure all vehicles are being utilised within the appropriate regulations.
  • To be registered on and uphold requirements for UU’s Transport License.
  • To ensure all Tier 1 customers have a site specific plan and plans are reviewed within relevant timescales.
  • Manage the effective planning and scheduling of the Regional Response Team for both planned and reactive requests.

FAQs

What is the main purpose of the Regional Response Operations Manager role?

The main purpose of the Regional Response Operations Manager role is to lead the Regional Response Team in delivering a safe and efficient response to requests for support from UU Business, ensuring that the operational plan is executed in line with legislative changes and business needs.

What are the primary responsibilities of the Regional Response Operations Manager?

Primary responsibilities include leading the Regional Response team, working with the Regional Response Planning & Compliance Manager, managing performance and training of team members, ensuring compliance with Health & Safety regulations, implementing improvement plans, staying updated on legislation changes, ensuring proper business processes are adhered to, managing customer-specific plans, and effectively planning and scheduling the team.

What qualifications are required for the Regional Response Operations Manager position?

A relevant degree or equivalent qualifications, qualified Transport Manager (CPC), and a proven track record in delivery are required for this role.

What knowledge is essential for the Regional Response Operations Manager role?

Essential knowledge includes regulations governing transport operations, health and safety statutory requirements, financial plan delivery, key performance targets, regulatory compliance, and technical knowledge of the water network.

What skills are needed for the Regional Response Operations Manager position?

Strong leadership and communication skills, managerial skills to meet financial and performance targets, a high health and safety focus, and experience in work planning and scheduling are needed for this position.

How does the Regional Response Operations Manager ensure compliance with health and safety regulations?

The manager ensures compliance by carrying out Health & Safety briefings and audits, monitoring the implementation of actions, and maintaining adherence to the established Health & Safety Plan.

How will the Regional Response Operations Manager stay informed about future legislative changes that may affect operations?

The manager is responsible for keeping up to date on changes in legislation governing transport and related issues, while also assessing how these changes will impact operations across the region.

What is the importance of Tier 1 customer plans in this role?

Ensuring that all Tier 1 customers have a site-specific plan that is regularly reviewed is crucial for maintaining operational efficiency and compliance with service expectations.

What is the scope of the Regional Response Operations Manager's leadership responsibilities?

The scope includes motivating, performance managing, and developing the Regional Response Team and contractors across large geographical areas to achieve optimal performance levels.

In what ways does the Regional Response Operations Manager contribute to improvement plans?

The manager implements improvement plans and activities identified through business plan development to continuously enhance the efficiency and effectiveness of the Regional Response Operations.

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United Utilities

Keep up to date with the latest news from across United Utilities

Energy
Industry
5001-10,000
Employees
1995
Founded Year

Mission & Purpose

United Utilities provides water and wastewater services to around seven million people in the North West of England supplying 3million households and 200,000 business premises. We manage the catchment land around our reservoirs to safeguard the quality of the raw water we collect and store. We then treat and deliver it to our customer's taps - around 1,500 million litres a day We also collect wastewater from our customers and surface water from roads and highways, treat it at our wastewater treatment works before returning it back safely to the environment. In order to do this we have: - 184 reservoirs - over 42,000 km of water pipes, from Cumbria to Cheshire - over 72,000 km of sewers - over 1,400 km of aqueducts - 100 water treatment works - 575 wastewater treatment works - 57,000 hectares of catchment land