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Regional Retail Trainer, Germany

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New Balance

26d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Education & Teaching
  • Düsseldorf

AI generated summary

  • You need 2+ years in retail training, strong project management skills, experience in training program delivery, knowledge of retail trends, and proficiency in Microsoft Office. Travel required.
  • You will assess training needs, deliver learning materials, conduct store visits, onboard associates, coach champions, track training completion, review sales performance, and share best practices.

Requirements

  • Minimum 2 years' experience in a training role, preferably in the retail/sales sector.
  • Self-motivated and able to plan, manage multiple projects, achieve goals and objectives, spot problems and find solutions.
  • Ability to contribute positively to a learning environment where people are supported and encouraged to excel.
  • Experience within a retail learning and training environment to include analysis, design, build, delivery, evaluation of a range of training programs for retail.
  • Flexible, able to adapt to the needs of the company's project.
  • Commercial knowledge of the retail market/consumer trends.
  • High interest in the sports and fashion industry.
  • Speaks English and local language.
  • Highly influential, engaging and persuasive in communications. Strong written and verbal communication skills.
  • Demonstrated experience delivering learning experiences through a variety of formats including in person instructor led; virtual instructor led; self-directed learning paths and advanced facilitation.
  • Proficient in Microsoft Office tools (Word, Excel, PowerPoint, and SharePoint).
  • Able to travel within the region. This job will require weekly travel to our stores and when not traveling you will work from home or NB office/store.

Responsibilities

  • Work with the Retail Training Manager to identify and prioritize retail training needs aligned to business objectives.
  • Produce and deliver high quality learning materials
  • Foster a learning culture.
  • Weekly stores visits for in-store training, track development and identify local store needs.
  • Monthly call with other regional trainers to discuss regional updates and best practices
  • Lead the new store opening training
  • Help onboarding of new sales associates
  • Coaching of the store training champions and making sure we deliver best in class customer service
  • Track Completion rate of online training courses and follow up to validate learning process
  • Review sales performance by product and identify potential areas for improvement, prioritize and drive improvements.
  • Actively research and maintain knowledge of new products (including competitors), new brands, technologies, materials and features.
  • Share best practices in the region and provide feedback whenever necessary.
  • Ensure that materials are always up to date and re-use them where necessary

FAQs

What is the primary role of the Regional Retail Trainer?

The primary role of the Regional Retail Trainer is to design, develop, and deploy training programs for retail employees in their region, focusing on various topics such as product training, sales, retail operations, health & safety, and customer service.

What kind of training materials will the Regional Retail Trainer produce?

The Regional Retail Trainer will produce high-quality learning materials that are aligned with business objectives and ensure that they are always up to date.

Is prior experience in a training role required for this position?

Yes, a minimum of 2 years' experience in a training role, preferably in the retail/sales sector, is required.

Will the Regional Retail Trainer be expected to travel?

Yes, the role requires weekly travel to stores within the region, and remote work is also a possibility when not traveling.

What kinds of topics will the training cover?

The training will cover various topics including product training, sales, retail operations, health & safety, and customer service.

Is experience in the sports and fashion industry necessary?

While not mandatory, a high interest in the sports and fashion industry is required for success in this role.

How will the Regional Retail Trainer support onboarding new sales associates?

The Regional Retail Trainer will assist in onboarding new sales associates by providing essential training and coaching to ensure they are well-prepared for their roles.

How will success be tracked for online training courses?

The Regional Retail Trainer will track the completion rates of online training courses and follow up to validate the learning process.

Will the Regional Retail Trainer collaborate with other trainers?

Yes, the Regional Retail Trainer will have monthly calls with other regional trainers to discuss updates and best practices.

What skills are required for effective communication in this role?

The Regional Retail Trainer needs to be highly influential, engaging, and persuasive in communication, with strong written and verbal communication skills.

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New Balance

Independent since 1906, we empower people through sport and craftsmanship to create positive change around the world.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1906
Founded Year

Mission & Purpose

In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.