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Registrar's Office Service Specialist

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Trinity Western University

9d ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Accounting & Tax
  • Langley

AI generated summary

  • You need strong customer service, problem-solving, and communication skills, plus attention to detail, confidentiality, and two years of post-secondary education with 2-3 years of related experience.
  • You will issue ID cards, enroll international students in health insurance, resolve inquiries, provide front-line support, assist with student accounts, and collaborate to enhance service quality.

Requirements

  • Strong customer service and problem-solving skills.
  • Strong interpersonal skills with the ability to communicate positively in a cross- and multi-cultural environment.
  • Excellent written and verbal communication skills.
  • Able to uphold privacy and confidentiality.
  • Skilled in the use of computers and familiar with various software, database, and spreadsheet programs.
  • Knowledge of accounting practices and excellent numerical skills.
  • Detail oriented with strong organizational skills.
  • Able to work under time and financial pressures.
  • Flexible in meeting deadlines and ensuring the delivery of professional registration, student account, and records services to the TWU community.
  • Able to act as a team player putting aside personal preferences in order to seek the common good for customers, students and departments.
  • Bachelor’s degree preferred.
  • Two years of post-secondary education required.
  • Minimum 2-3 years of related experience.
  • Customer service experience required.
  • Accounting background an asset.

Responsibilities

  • Provide service to students, staff, and faculty of TWU by providing ID cards in large batch jobs and individually upon request.
  • Enroll new TWU international students in interim health insurance as required by university policy, including reconciling reports and billing to student accounts.
  • Resolve issues and answer questions regarding ID Cards and Health Insurance for students and other clients through in-person visits, online tickets, email, and phone calls.
  • Provide front line and administrative support to the student service HUB and Office of the Registrar as directed.
  • Provide back up support for student account related tasks, including receipting of payments and collections. Assist with student registration changes.
  • Participate as a professional team member of the Office of the Registrar with a particular focus on improving service to students, parents, staff, faculty, and others. Work in co‐operation with and act as backup for other office staff as needed.
  • Accept personal accountability for continuously improving performance, working cooperatively with all on-campus departments.

FAQs

What is the primary focus of the Registrar's Office Service Specialist I position?

The primary focus is on producing university-issued ID cards and enrolling international students in Interim Health Insurance.

What are the key responsibilities of this role?

The key responsibilities include providing student ID cards, enrolling international students in health insurance, offering support at the Student Service HUB, assisting with student accounts and registration, and actively participating as a team member to improve services.

What skills are required for this position?

Required skills include strong customer service and problem-solving abilities, excellent interpersonal and communication skills, computer proficiency, knowledge of accounting practices, attention to detail, and the ability to work under pressure.

What educational qualifications are preferred for this job?

A bachelor’s degree is preferred, and at least two years of post-secondary education is required.

How much experience is needed to apply for this position?

A minimum of 2-3 years of related experience is required, including customer service experience.

Is there any specific personal characteristic that the university is looking for in a candidate?

Yes, the university is looking for a warm-hearted, dedicated, and committed evangelical Christian who has a strong desire to serve and uphold TWU’s mission, values, and Community Covenant.

What opportunities for professional development are available to employees?

Employees can benefit from a Tuition Benefit for TWU undergraduate and graduate courses and other professional competency enhancement programs.

What benefits are offered to employees at Trinity Western University?

Benefits include extended health and dental insurance, an RRSP matching program, generous vacation time, free access to fitness facilities, wellness benefits, and discounts at local shops and restaurants.

Is the university committed to diversity and inclusion in hiring?

Yes, Trinity Western University is committed to an ethic of inclusion and to the equal treatment of all persons, actively encouraging applications from underrepresented groups.

Who does this position report to?

The Registrar's Office Service Specialist I reports to the Manager of Student Finances.

Trinity Western University

We are a global Christian university—committed to equipping graduates for life.

Education
Industry
501-1000
Employees
1962
Founded Year

Mission & Purpose

Trinity Western University (TWU) is a private Christian liberal arts university located in Langley, British Columbia, Canada. The institution offers undergraduate and graduate programs across various fields of study, including arts, sciences, business, and theology. TWU's ultimate mission is to develop godly Christian leaders who will contribute positively to society through their professional and personal lives. The purpose of TWU is to provide a holistic education that integrates faith and learning, fostering an environment where students can grow intellectually, spiritually, and socially.