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Relationship Manager, Agriculture Services

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TD Bank

Oct 5

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Banking & Finance
  • Ottawa
  • Quick Apply

AI generated summary

  • You need an undergraduate or graduate degree and/or 5+ years of relevant experience.
  • You will manage customer relationships, provide tailored solutions, assess credit risks, meet sales targets, ensure compliance, and mentor team members while identifying new business opportunities.

Requirements

  • Undergraduate/Graduate degree and/or 5+ years of relevant experience

Responsibilities

  • CUSTOMER: Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience
  • Lead all aspects of relationship management for an assigned portfolio
  • Act as a trusted advisor expected to meet the needs of customers by providing creative products/solutions
  • Actively use sales platforms to build a robust understanding of our customers/target needs, industries, and markets
  • Understand customer's operating environment, structure unique financing, cash management and overall business needs to add value to the customer
  • Possess and constantly build deep expert knowledge of the market, customers, and broader economic factors
  • Identify and respond to changes in the business environment and establishing action plans to address customer issues and priorities
  • Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs
  • Enhance business networking events
  • SHAREHOLDER: Develop / implement sales strategies to proactively attract, acquire and retain customers / business development opportunities and referrals, to increase profitability and enable business growth, in line with risk profile of the customer
  • Build new relationships and deepen existing customer relationships by consistently following the commercial sales methodology
  • Promote and offer full suite of products, sales, services and banking capabilities
  • Meet or exceed business targets
  • Assess credit requests to determine risk and make appropriate recommendations for structuring credit deals
  • Contribute to credit applications with a high quality of risk assessment, credit structure, due diligence, and credit presentation
  • Oversee the management of accounts to ensure they are appropriately monitored and remain within guidelines and assigned limits. Renew credits in a timely manner, meeting targets for expired credits.
  • Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank
  • Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals
  • Protect the interests of the organization identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
  • Ensure compliance with regulatory and operational risk requirements
  • Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
  • Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
  • Develop a productive relationship with external partners as means to identify new business opportunities
  • EMPLOYEE / TEAM: Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues
  • Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
  • Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
  • Provide mentorship by sharing knowledge and experiences and leveraging best practices
  • Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
  • BREADTH & DEPTH: Top level expert primarily accountable for origination of new customer business and relationship management for Commercial Large Business and Junior Corporate segments
  • Manages a portfolio in line with the business sales model characterized by high complexity and credit requirements
  • Interpret and analyze customer financial statements with deep level credit acumen
  • Identifies referral opportunities across business lines and segments
  • Anticipates emerging customer trends as a basis for recommending products and services and expanding the business
  • Solves most complex problems with broad impact on the business segment and financials
  • Possesses a highly sophisticated understanding of customer needs and competitor offerings that contribute to the direction of the business
  • Works autonomously as the 'lead' and coaches and guides members within area of expertise
  • Executes and may support others in complex account management processes structures sophisticated solutions and advice
  • Compiles and interprets market intelligence to assist senior management with strategic direction for the business unit
  • Communicates complex ideas, anticipates potential objections and persuades customers; negotiates significant terms
  • Generally reports to the Unit Leader

FAQs

What is the work location for the Relationship Manager, Agriculture Services position?

The work location for this position is Canada.

How many hours will I be expected to work each week?

You will be expected to work 37.5 hours per week.

What kind of experience is required for this role?

An undergraduate/graduate degree and/or 5+ years of relevant experience is required for this role.

What is the primary responsibility of the Relationship Manager, Agriculture Services?

The primary responsibility is to deliver a superior customer experience while driving profitable business growth, building new relationships, and deepening existing customer relationships for both credit and non-credit products/services.

Will I have the opportunity to work independently in this role?

Yes, you will work autonomously as the 'lead' and have opportunities to coach and guide members within your area of expertise.

Are there opportunities for career development and growth?

Yes, TD is committed to supporting your career development through regular leadership conversations, mentorship, and training programs.

What kind of compensation can I expect for this role?

Compensation details for this role can be discussed openly with a member of the HR team, as TD is committed to providing fair and equitable compensation.

Is prior knowledge in agriculture services necessary for this position?

While direct knowledge in agriculture services would be beneficial, the focus is on relationship management and delivering customer solutions, so transferable skills may also be considered.

What does the Total Rewards package include?

The Total Rewards package includes a base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development opportunities, and reward and recognition programs.

Is there an onboarding process for new employees?

Yes, there will be training and onboarding sessions to ensure that you have everything you need to succeed in your new role.

How can I request accommodations during the interview process?

You can request accommodations such as accessible meeting rooms or captioning for virtual interviews by informing the HR team, as TD is committed to removing barriers for candidates.

What does the company prioritize in its mission statement?

The company is guided by its vision to be the Better Bank and its purpose to enrich the lives of its customers, communities, and colleagues.

What type of customers will I be working with in this role?

You will be managing relationships primarily with Commercial Large Business and Junior Corporate segments.

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TD Bank

Finance
Industry
10,001+
Employees

Mission & Purpose

Headquartered in Toronto, Canada, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines: - Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA - U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab - Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance - Wholesale Banking including TD Securities and TD Cowen