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Relief Retail Security Officer

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Mitie

11d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must have a current SIA license, a full 5-year checkable history, driving ability with own transport, previous security experience, and SC clearance is desirable.
  • You will protect property and assets, comply with regulations, complete assigned tasks, report hazards, maintain records, and respond to incidents while ensuring a professional environment.

Requirements

  • You must hold a current SIA licence or valid SIA certificates (licence can be provided) and a full 5-year checkable employment/education history.
  • Must drive and have Own transport.
  • Previous Security Experience
  • SIA License
  • SC Clearance desirable

Responsibilities

  • To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
  • Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
  • To undertake additional training to ensure continuous self-development.
  • To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
  • Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
  • Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
  • To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
  • Comply with legal obligations and safety requirements of the role.
  • Follow instructions and procedures appropriately without unnecessarily challenging authority.
  • Work in a systematic, methodology and orderly way.
  • Fully and satisfactorily complete all required competency training.
  • To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
  • Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
  • You are required to ensure you renew your licence 16 weeks before expiry.
  • Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
  • Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
  • Use common sense and initiative by immediately involving others if a situation appears to become threatening.
  • To maintain professional conduct in the face of difficult situations and challenging customers.
  • Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
  • Keep to schedules and demonstrate commitment to Mitie and the Client.
  • To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
  • To call emergency services and Communication Centre to report all incidents.

FAQs

What are the primary responsibilities of a Relief Retail Security Officer?

The primary responsibilities include protecting customers' property, people, and assets, ensuring compliance with policies and legal requirements, delivering exceptional customer service, and completing tasks as outlined in the Assignment Instructions.

Is an SIA license required for this position?

Yes, a current SIA license or valid SIA certificates are required, and the license can be provided if necessary.

What is the minimum working hours per week for this role?

The minimum working hours for this role are 9 hours per week, with additional hours available based on the needs of the business.

Do I need to have my own transportation for this job?

Yes, you must drive and have your own transport to fulfill the requirements of the role.

Is previous security experience necessary for this position?

Yes, previous security experience is preferred for applicants seeking this position.

What kind of training is provided for this role?

Training includes competency training, continuous self-development, and specific contractual courses as directed by the Security Account Manager.

Are there additional requirements that I need to fulfill?

Yes, you are required to comply with legal obligations and safety requirements, including obtaining any necessary licenses, training, and following policies.

Can I apply if I do not have SC Clearance?

While SC Clearance is desirable, it is not explicitly stated as a requirement, so you may still apply without it.

What should I do if I notice a health and safety hazard on site?

You should immediately report any health and safety hazards or potential hazards as part of your responsibilities.

How important is professionalism in this role?

Maintaining professional conduct is crucial, particularly in difficult situations and when dealing with challenging customers.

Mitie

The exceptional, every day

Technology
Industry
10,001+
Employees
1987
Founded Year

Mission & Purpose

Mitie is a company that specialises in facilities management, offering a range of services including cleaning, security, property management, and technical support for various industries. Their ultimate goal is to provide integrated and efficient solutions that help businesses manage their facilities effectively. Mitie's purpose revolves around delivering services that enhance workplace experiences, improve operational efficiency, and contribute to the well-being of occupants and users of the spaces they manage. By leveraging their expertise and innovation, they aim to create environments that are safe, productive, and conducive to the success of their clients and their workforce.