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Remittance Clerk

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Al Ansari Exchange

2mo ago

  • Job
    Full-time
    Junior Level
  • Dubai

AI generated summary

  • You must have a Bachelor's degree, 2+ years in cash handling and customer service, excellent English skills, flexibility for shifts and locations in the UAE, and strong pressure management abilities.
  • You will provide excellent customer service, adhere to AML regulations, maintain documentation, resolve complaints, promote services, manage calls, and support branch operations daily.

Requirements

  • Bachelor's Degree holder
  • Minimum two years of experience in cash handling and customer service
  • Excellent English communication skills
  • Ability to work flexible shifts and at various locations across the UAE
  • Capability to work effectively under pressure.

Responsibilities

  • Provides fast and excellent customer service to the customers in a professional manner, following the SGOT Rule (Smile - Greet - Offer - Thank).
  • Adhere to AML (Anti-Money Laundering) rules, policies, and procedures at all times.
  • Collect and file all transaction supporting documents according to company's uniform filing system and AML policies; arrange for document transfer to the warehouse.
  • Resolve customer complaints, independently, wherever possible
  • Read, understand, and comply with all announcements from the Head Office or Admin Office.
  • Forward technical support requests to the Admin Office.
  • Maintain cleanliness of the counter, drawers, tables, and workplace according to office guidelines.
  • Answer telephone calls and provide transfer rates/information as required.
  • Identify and cultivate potential customer relationships and business opportunities.
  • Provide necessary information to Head Office, Administration office or various company departments.
  • Promote and cross-sell new products and services to customers.
  • Communicate training needs to the Branch Manager and participate in training programs.
  • Perform adhoc assignments as delegated by immediate supervisors.

FAQs

What is the primary role of a Remittance Clerk?

The primary role of a Remittance Clerk is to accurately perform all remittance transactions and other service transactions for customers while providing excellent customer service.

What qualifications are required for this position?

A Bachelor's Degree is required, along with a minimum of two years of experience in cash handling and customer service.

What skills are important for a Remittance Clerk?

Important skills include excellent English communication, the ability to work effectively under pressure, and the capability to work flexible shifts at various locations across the UAE.

What customer service standards should a Remittance Clerk follow?

A Remittance Clerk should follow the SGOT Rule, which stands for Smile - Greet - Offer - Thank, to provide fast and excellent customer service.

What does the Remittance Clerk need to do regarding AML policies?

The Remittance Clerk must adhere to AML (Anti-Money Laundering) rules, policies, and procedures at all times.

How should a Remittance Clerk handle customer complaints?

A Remittance Clerk should resolve customer complaints independently whenever possible.

Is training provided for this position?

Yes, training needs should be communicated to the Branch Manager, and participation in training programs is expected.

What are some additional responsibilities of a Remittance Clerk?

Additional responsibilities include filing transaction supporting documents, answering telephone calls for transfer rates, identifying potential customer relationships, and promoting new products and services.

What is the job ID for the Remittance Clerk position?

The job ID for the Remittance Clerk position is 2703.

Al Ansari Exchange

Al Ansari Exchange L.L.C, a leading exchange company in the UAE with the largest branch network.

Finance
Industry
1001-5000
Employees
1971
Founded Year

Mission & Purpose

Al Ansari Exchange is a leading financial services provider offering a range of services including money transfers, foreign exchange, and bill payments. Their ultimate mission is to deliver reliable, efficient, and secure financial solutions to customers, enhancing their financial management experience. Their purpose is to provide convenient and accessible financial services, catering to both individual and corporate clients, while maintaining high standards of customer service and operational excellence.