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Remote Collections Specialist

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Veolia

16d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Accounting & Tax
  • Atlanta
  • Quick Apply

AI generated summary

  • You need strong communication and accounting skills, 3+ years of AR experience, problem-solving abilities, and a detail-oriented mindset. A degree is preferred. Experience with Google apps is a plus.
  • You will manage customer collections, resolve payment disputes, document status updates, analyze payment history, collaborate with teams, and ensure timely cash application monthly.

Requirements

  • Written and verbal Communication skills
  • Accounting skills
  • Problem solving
  • Role requires an agile mind set and ability to execute change quickly.
  • Basic knowledge of O2C (Order to Cash) cycle
  • Basic understanding of Accounts Payable process
  • Basic understanding of GAAP and general accounting
  • Customer Service as it relates to AR
  • Ability to work independently and plan extensively to meet goals
  • Ability to maintain duties with accuracy, consistency, and quality in a fast paced and agile environment
  • Possesses an eye for detail and has excellent written and verbal communication skills
  • Must demonstrate strong ability to identify, analyze and solve problems
  • Must demonstrate ability to manage multiple projects and heavy work volume within time constraints.
  • Must have the eagerness and capacity to learn and think out of the box
  • High school diploma, GED or equivalent required
  • 3+ years of AR experience or equivalent combination of education and experience required.
  • Associate degree in business from an accredited college or university preferred
  • Strong billing reconciliation and accounting skills
  • Motivated problem-solver who can work together effectively with a larger team.
  • Experience with Google applications a plus

Responsibilities

  • Customer collections – Convert to cash for designated portfolio
  • Make collections contact using the company’s Desktop Procedures (DTP) which includes calls, emails, and escalations
  • Address/resolve payment disputes/deduction issues
  • Document and update collection status (system notes)
  • Identify and communicate escalations to mitigate risk
  • Collecting and analyzing data for a selected payment/debt history.
  • Consulting and helping customers with disputes.
  • Partner with the shared service cash/order to cash team.
  • Developing measures encouraging timely payments.
  • Managing historical records of account status and collection operations.
  • Reporting on collection operations and customer account updates.
  • Ensure Unapplied Cash (UAC) is cleared on a monthly basis.
  • Execute credit card payments when necessary.
  • Work collaboratively with co-workers to ensure all deadlines for the department are met in an efficient manner.
  • Other essential functions and duties may be assigned as needed.

FAQs

Do we support remote work?

Yes, we offer both fully remote and hybrid work options for this position.

What are the primary responsibilities of a Collections Specialist?

The primary responsibilities include managing outstanding accounts receivable, addressing payment disputes, documenting collection status, and developing measures to encourage timely payments.

What qualifications are required for this position?

A high school diploma or equivalent is required, along with 3+ years of accounts receivable experience or a similar combination of education and experience.

Is previous experience in accounts receivable necessary?

Yes, at least 3 years of AR experience is required for this role.

What skills are essential for success in this position?

Essential skills include strong written and verbal communication, problem-solving abilities, attention to detail, and the ability to work independently in a fast-paced environment.

Are there opportunities for professional development or growth within the company?

Yes, as part of a global leader in environmental services, employees have opportunities for advancement and skill development.

What tools or software will I need to use in this role?

Familiarity with Google applications and accounting software is beneficial, as well as a basic understanding of the Order to Cash (O2C) cycle.

Will there be a need to travel for this job?

No, this is a remote or hybrid role with no travel requirements.

Is there any specific training provided for new employees?

Yes, training and orientation will be provided to ensure you understand company procedures and expectations.

How does the company handle diversity and inclusion?

Veolia is committed to diversity and gives equal consideration to all applications, promoting an inclusive work environment.

Veolia is the benchmark company for ecological transformation.

Energy
Industry
10,001+
Employees
1853
Founded Year

Mission & Purpose

Veolia is a leading environmental services company that specialises in providing solutions for water, waste, and energy management. They offer a wide range of services, including water treatment and supply, waste collection and recycling, energy generation, and resource management. Veolia's ultimate mission is to contribute to the sustainable development of communities and industries by promoting the circular economy and reducing the environmental impact of their clients' operations. Their purpose lies in preserving natural resources, reducing waste, and optimising resource usage through innovative and responsible solutions. By harnessing their expertise in environmental management and sustainable practices, Veolia aims to create a more resilient and resource-efficient future, supporting the well-being of communities and industries while safeguarding the planet for future generations.

Culture & Values

  • Community Spirit

  • Customer Focus

  • Innovation

  • Respect

  • Responsibility