FAQs
Do we support remote work?
Yes, this position can be either hybrid or fully remote.
What is the primary responsibility of a Collections Specialist?
The primary responsibility of a Collections Specialist is to manage and collect outstanding accounts receivable from customers and resolve any billing problems.
What qualifications are required for this role?
A high school diploma or GED is required, along with 3+ years of accounts receivable experience or an equivalent combination of education and experience.
Is an Associate degree preferred for this position?
Yes, an Associate degree in business from an accredited college or university is preferred.
What skills are important for success in this role?
Key skills include written and verbal communication, accounting skills, problem-solving abilities, attention to detail, and the capacity to work independently in a fast-paced environment.
What types of communication will I use to collect payments?
You will utilize calls, emails, and escalations according to the company's Desktop Procedures (DTP) to make collection contacts.
Will I have to work with other teams in the company?
Yes, you will collaborate with various areas of the business, including Billing, Service, and Area Sales Managers, as well as the shared service cash/order to cash team.
How often will I need to report on collection operations?
You will need to regularly report on collection operations and customer account updates as part of your duties.
Is experience with Google applications a requirement?
Experience with Google applications is a plus but not a requirement for the position.
Are there opportunities for learning and growth in this role?
Yes, the role requires an eagerness and capacity to learn, and you will have opportunities to think creatively to solve problems.