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Remote Collections Specialist

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Veolia

19d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Accounting & Tax
  • Charlotte
  • Quick Apply

AI generated summary

  • You need strong communication, accounting, and problem-solving skills, AR experience, attention to detail, and ability to work independently in a fast-paced environment. Google app knowledge is a plus.
  • You will manage customer collections, resolve disputes, document statuses, analyze payment data, collaborate with teams, ensure timely payments, and maintain accurate account records.

Requirements

  • Written and verbal Communication skills
  • Accounting skills
  • Problem solving
  • Role requires an agile mind set and ability to execute change quickly.
  • Basic knowledge of O2C (Order to Cash) cycle
  • Basic understanding of Accounts Payable process
  • Basic understanding of GAAP and general accounting
  • Customer Service as it relates to AR
  • Ability to work independently and plan extensively to meet goals
  • Ability to maintain duties with accuracy, consistency, and quality in a fast paced and agile environment
  • Possesses an eye for detail and has excellent written and verbal communication skills
  • Must demonstrate strong ability to identify, analyze and solve problems
  • Must demonstrate ability to manage multiple projects and heavy work volume within time constraints.
  • Must have the eagerness and capacity to learn and think out of the box
  • High school diploma, GED or equivalent required
  • 3+ years of AR experience or equivalent combination of education and experience required.
  • Associate degree in business from an accredited college or university preferred
  • Strong billing reconciliation and accounting skills
  • Motivated problem-solver who can work together effectively with a larger team.
  • Experience with Google applications a plus

Responsibilities

  • Customer collections – Convert to cash for designated portfolio
  • Make collections contact using the company’s Desktop Procedures (DTP) which includes calls, emails, and escalations
  • Address/resolve payment disputes/deduction issues
  • Document and update collection status (system notes)
  • Identify and communicate escalations to mitigate risk
  • Collecting and analyzing data for a selected payment/debt history.
  • Consulting and helping customers with disputes.
  • Partner with the shared service cash/order to cash team.
  • Developing measures encouraging timely payments.
  • Managing historical records of account status and collection operations.
  • Reporting on collection operations and customer account updates.
  • Ensure Unapplied Cash (UAC) is cleared on a monthly basis.
  • Execute credit card payments when necessary.
  • Work collaboratively with co-workers to ensure all deadlines for the department are met in an efficient manner.
  • Other essential functions and duties may be assigned as needed.

FAQs

Do we support remote work?

Yes, this position can be either hybrid or fully remote.

What is the primary responsibility of a Collections Specialist?

The primary responsibility of a Collections Specialist is to manage and collect outstanding accounts receivable from customers and resolve any billing problems.

What qualifications are required for this role?

A high school diploma or GED is required, along with 3+ years of accounts receivable experience or an equivalent combination of education and experience.

Is an Associate degree preferred for this position?

Yes, an Associate degree in business from an accredited college or university is preferred.

What skills are important for success in this role?

Key skills include written and verbal communication, accounting skills, problem-solving abilities, attention to detail, and the capacity to work independently in a fast-paced environment.

What types of communication will I use to collect payments?

You will utilize calls, emails, and escalations according to the company's Desktop Procedures (DTP) to make collection contacts.

Will I have to work with other teams in the company?

Yes, you will collaborate with various areas of the business, including Billing, Service, and Area Sales Managers, as well as the shared service cash/order to cash team.

How often will I need to report on collection operations?

You will need to regularly report on collection operations and customer account updates as part of your duties.

Is experience with Google applications a requirement?

Experience with Google applications is a plus but not a requirement for the position.

Are there opportunities for learning and growth in this role?

Yes, the role requires an eagerness and capacity to learn, and you will have opportunities to think creatively to solve problems.

Veolia is the benchmark company for ecological transformation.

Energy
Industry
10,001+
Employees
1853
Founded Year

Mission & Purpose

Veolia is a leading environmental services company that specialises in providing solutions for water, waste, and energy management. They offer a wide range of services, including water treatment and supply, waste collection and recycling, energy generation, and resource management. Veolia's ultimate mission is to contribute to the sustainable development of communities and industries by promoting the circular economy and reducing the environmental impact of their clients' operations. Their purpose lies in preserving natural resources, reducing waste, and optimising resource usage through innovative and responsible solutions. By harnessing their expertise in environmental management and sustainable practices, Veolia aims to create a more resilient and resource-efficient future, supporting the well-being of communities and industries while safeguarding the planet for future generations.

Culture & Values

  • Community Spirit

  • Customer Focus

  • Innovation

  • Respect

  • Responsibility