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Remote Collections Specialist

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Veolia

11d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Accounting & Tax
  • Norfolk
  • Quick Apply

AI generated summary

  • You need strong communication, accounting skills, AR experience, problem-solving ability, and knowledge of O2C and GAAP. Must excel in a fast-paced environment and work independently.
  • You will manage customer collections, resolve disputes, document statuses, analyze payment data, ensure timely payments, execute credit card transactions, and collaborate with team members.

Requirements

  • Written and verbal Communication skills
  • Accounting skills
  • Problem solving
  • Role requires an agile mind set and ability to execute change quickly.
  • Basic knowledge of O2C (Order to Cash) cycle
  • Basic understanding of Accounts Payable process
  • Basic understanding of GAAP and general accounting
  • Customer Service as it relates to AR
  • Ability to work independently and plan extensively to meet goals
  • Ability to maintain duties with accuracy, consistency, and quality in a fast paced and agile environment
  • Possesses an eye for detail and has excellent written and verbal communication skills
  • Must demonstrate strong ability to identify, analyze and solve problems
  • Must demonstrate ability to manage multiple projects and heavy work volume within time constraints.
  • Must have the eagerness and capacity to learn and think out of the box
  • High school diploma, GED or equivalent required
  • 3+ years of AR experience or equivalent combination of education and experience required.
  • Associate degree in business from an accredited college or university preferred
  • Strong billing reconciliation and accounting skills
  • Motivated problem-solver who can work together effectively with a larger team.
  • Experience with Google applications a plus

Responsibilities

  • Customer collections – Convert to cash for designated portfolio
  • Make collections contact using the company’s Desktop Procedures (DTP) which includes calls, emails, and escalations
  • Address/resolve payment disputes/deduction issues
  • Document and update collection status (system notes)
  • Identify and communicate escalations to mitigate risk
  • Collecting and analyzing data for a selected payment/debt history.
  • Consulting and helping customers with disputes.
  • Partner with the shared service cash/order to cash team.
  • Developing measures encouraging timely payments.
  • Managing historical records of account status and collection operations.
  • Reporting on collection operations and customer account updates.
  • Ensure Unapplied Cash (UAC) is cleared on a monthly basis.
  • Execute credit card payments when necessary.
  • Work collaboratively with co-workers to ensure all deadlines for the department are met in an efficient manner.
  • Other essential functions and duties may be assigned as needed.

FAQs

Is this position fully remote or hybrid?

This position can be either hybrid or fully remote.

What are the main responsibilities of a Collections Specialist?

The main responsibilities include managing and collecting outstanding accounts receivable, resolving customer billing problems, documenting collection status, and partnering with various teams to encourage timely payments.

What skills are required to succeed in this role?

Required skills include strong written and verbal communication, problem-solving abilities, accounting skills, and an attention to detail.

What is the required experience for this position?

A minimum of 3 years of accounts receivable experience or an equivalent combination of education and experience is required.

Is knowledge of the O2C cycle necessary for this position?

Yes, a basic knowledge of the Order to Cash (O2C) cycle is required.

Do you require a specific level of education for this job?

A high school diploma, GED, or equivalent is required; an associate degree in business from an accredited college or university is preferred.

What software applications should I be familiar with for this role?

Familiarity with Google applications is a plus for this role.

Will I have the opportunity to work on resolving disputes?

Yes, as a Collections Specialist, you will consult and help customers with disputes as part of your responsibilities.

How do you support employees in learning and development?

Employees are encouraged to have an eagerness and capacity to learn and think outside the box as part of their professional growth within the company.

What is the work environment like for this position?

The work environment is primarily remote or hybrid, allowing for flexible work arrangements.

Veolia is the benchmark company for ecological transformation.

Energy
Industry
10,001+
Employees
1853
Founded Year

Mission & Purpose

Veolia is a leading environmental services company that specialises in providing solutions for water, waste, and energy management. They offer a wide range of services, including water treatment and supply, waste collection and recycling, energy generation, and resource management. Veolia's ultimate mission is to contribute to the sustainable development of communities and industries by promoting the circular economy and reducing the environmental impact of their clients' operations. Their purpose lies in preserving natural resources, reducing waste, and optimising resource usage through innovative and responsible solutions. By harnessing their expertise in environmental management and sustainable practices, Veolia aims to create a more resilient and resource-efficient future, supporting the well-being of communities and industries while safeguarding the planet for future generations.

Culture & Values

  • Community Spirit

  • Customer Focus

  • Innovation

  • Respect

  • Responsibility