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Remote Customer Service Representative

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Copart

23d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Greenwood
    Remote

AI generated summary

  • You need office support experience, excellent customer service skills, computer proficiency, and the ability to multitask in a fast-paced environment. Typing speed of 45WPM and attention to detail are required. Bilingual skills are a plus.
  • You will handle payments, update vehicle notes, answer calls, assist customers, gather information, schedule pick-ups, file documents, process mail, complete sale documents, and more.

Requirements

  • One year of office support experience in a customer service role preferred
  • High School diploma
  • Excellent customer service skills and attitude
  • Excellent written and verbal skills
  • Proficient with office equipment
  • Attention to detail
  • Problem-solving
  • Computer proficiency - MS Suite
  • Typing speed 45WPM
  • Professional appearance
  • Ability to multi-task in a fast-paced environment
  • Bilingual skills a plus
  • Occasional overtime as needed

Responsibilities

  • Receive and process payments.
  • Update lot (vehicle) notes in the system.
  • Answer multi-line telephone in a professional manner.
  • Face to face customer interaction.
  • Use company resources to gather information and offer solutions to meet customer needs.
  • Contact clients to obtain vehicle pick-up information.
  • File documents according to criteria.
  • Process mail incoming and outgoing per criteria.
  • Read and interpret various reports and documents.
  • Proper completion of sale documents.
  • Other duties as assigned.

FAQs

What does a Remote Customer Service Representative do?

A Remote Customer Service Representative provides exceptional customer service to both internal and external customers of Copart. They offer solutions to aid and facilitate a unique customer service experience and provide general administrative support while multi-tasking in hectic situations.

What skills are needed to be successful as a Remote Customer Service Representative?

Successful Remote Customer Service Representatives need to have excellent communication skills, the ability to problem solve, strong attention to detail, and the ability to multitask in stressful situations. Additionally, they should be proficient in using computer systems and have a strong customer service orientation.

What type of interactions does a Remote Customer Service Representative have with customers?

Remote Customer Service Representatives interact with customers through various channels such as phone calls, emails, and online chats. They provide assistance and support to customers ranging from the general public to high level managers of organizations. They are the face of the Company in these interactions.

How does a Remote Customer Service Representative handle difficult situations with customers?

Remote Customer Service Representatives handle difficult situations with customers by remaining calm, empathetic, and professional. They listen to the customer's concerns, offer solutions, and strive to provide a positive resolution to the issue at hand. They are trained to handle challenging customer interactions effectively.

What is the work environment like for a Remote Customer Service Representative?

The work environment for a Remote Customer Service Representative is typically fast-paced and dynamic. They work remotely, often from home, and interact with customers through virtual platforms. They may need to manage multiple tasks and priorities simultaneously while maintaining a high level of customer service.

Copart is a global leader in online car auctions, and a premier destination for the resale and remarketing of vehicles.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1982
Founded Year

Mission & Purpose

Copart, a global online auto auction company headquartered in Dallas, Texas is a top-performing S&P 500 company, as noted by The Wall Street Journal. Copart is a global technology leader in the online vehicle auction industry that connects its buyers and sellers via its patented cutting-edge VB3 technology. With a passion for excellence, Copart has a great company culture and strong dedication to our employees. Copart is a veteran-founded company that honors the service of active & reserve duty employees. Copart’s veteran commitments include Leadership Development Programs, tuition reimbursement, and up to 10 days of paid leave for non-activation orders like training. Founded in 1982, Copart connects more than 750,000 buyers and sellers from over 200 locations around the world. With our innovative technology, we remarket salvage and clean title vehicles to dealers, dismantlers, rebuilders, exporters and end users through a multi-channel online internet platform. Copart sells vehicles on behalf of insurance companies, banks, finance companies, fleet owners, car dealerships, cars sourced from the general public and others. Because we are a 100% online auto auction company, Copart Members can browse our incredible inventory, set their own price and get great deals on vehicles through their home computer, smartphone or other mobile device. Copart’s vehicles can range in condition from damaged vehicles that can be used as rebuild projects to like-new, used vehicles. Copart is the parent company to a portfolio of auto service companies, including CashForCars.com, CrashedToys, and National Powersport Auctions (NPA). We currently operate in the United States (Copart.com), Canada (Copart.ca), the United Kingdom (Copart.co.uk), the Republic of Ireland (Copart.ie), Brazil (Copart.com.br), Germany (Copart.de), the United Arab Emirates, Oman and Bahrain (Copartmea.com), Spain (Copart.es), and Finland (copart.fi).