(REMOTE) - HR Rep I

Trinity Health

1mo ago

Job
Full-time
Junior Level
Customer Relations
People, HR & Administration
Livonia
Remote

AI generated summary

You need HR knowledge, 2+ years in HR/admin support, HRIS proficiency, strong communication and problem-solving skills, and adaptability in a collaborative environment.
You will handle HR inquiries, process requests, maintain confidentiality, support various HR functions, ensure compliance with regulations, and assist team projects while meeting performance metrics.

Requirements

Must possess a comprehensive understanding of Human Resources, Benefits, Payroll, Annual Enrollment, Leave Administration, HRIS, process integration and Contact/Service Center operations. Subpoena and file request previous experience preferred. A High School diploma with two (2) years of experience in an HR administrative or customer support role in a high volume work environment is required or an equivalent combination of education and experience.
Proficient knowledge of HRIS, HR processes and the downstream impact of transactions to benefits, pay, and other areas required. Familiarity with PeopleSoft, and Kronos time and attendance, Case Management system is preferred.
Demonstrated decision making skills. Excellent communication skills, including strong listening and comprehension skills, and excellent human relations and interpersonal skills. Strong analytic, problem solving, judgment, critical thinking, and conflict resolution skills. Flexibility and ability to manage competing tasks of differing priorities.
Ability to effectively interact and successfully represent the Department with higher level managers, other various departments, functional areas and Health Ministries.
Demonstrated proficiency in MS Office Suite.
Must be comfortable operating in a collaborative, shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.
Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
Must be able to travel to the various Trinity Health sites (10%) as needed.
Communicates frequently, in person and over the phone, with people in all locations on product support issues. Hearing is needed for extensive telephone and in person communication.
Manual dexterity is needed in order to operate a computer keyboard.
Must possess the ability to comply with Trinity Health policies and procedures.

Responsibilities

Serves as the first point of customer contact in the HR Service Center environment for support and resolution of HR inquiries for all Trinity colleagues, OTE functional areas and vendors. Work activities include, but are not limited to processing of colleague position status change requests, tuition reimbursement applications, audit of HR transactions, telephone support and various HR administrative work as assigned. May investigate and resolve general issues related to HR processes and procedures and assist via telephone and e-mail
Works under the supervision of the Contact Center Phone and Live Chat Manager.
Maintains strict confidentiality of data and information. Possess the ability to handle sensitive information with tact and discretion. Initiates the workflow for the department by creating and assigning cases to functional areas within the HR Service Center, which includes the Contact Center, Administration, Leave Administration, and Onboarding via Case Management System.
Works under the supervision of the Manager, utilizes knowledge of Health and Welfare, FMLA, Workers Compensation, I-9 regulations, open enrollment, JCAHO, and other related laws/procedures to prioritize and escalate colleague inquires to the functional areas in the HR Service Center.
Identifies and classifies employee documents utilizing forms mapping tools and established departmental procedures. Operates data capture technology to extract and import digitized documents into document management system.
Assists other functional areas of the HR Service Center and the organization for open enrollment, benefit eligibility, leaves of absence, employment data changes, workers compensation, performance reviews, licensure reviews, etc.
May participate in projects, such as discovery and implementation of document administration for supported RHM's and includes coordination and timing of communications, report generation and presentation to HR management.
Uses critical thinking skills while meeting established weekly performance metrics and creating minimal errors. Managers daily workload and contributes to the overall performance of the team.
Other duties as needed and assigned by the manager or HR Rep Senior.
A working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

FAQs

What are the employment hours for this HR Rep I position?

The position works the 9:30 am to 6 pm shift, Monday to Friday EST.

What is the pay range for this position?

The hourly pay range is $18.83 - $28.25.

What are the primary responsibilities of the HR Rep I?

The primary responsibilities include processing HR inquiries, handling colleague position status change requests, tuition reimbursement applications, and various HR administrative tasks, as well as providing support via telephone and e-mail.

What qualifications are required for this role?

A High School diploma with two (2) years of experience in an HR administrative or customer support role in a high volume work environment is required, or an equivalent combination of education and experience.

Is experience with HRIS or specific software required?

Proficient knowledge of HRIS and familiarity with PeopleSoft, Kronos time and attendance, and Case Management systems is preferred.

What skills are necessary for this position?

Excellent communication, decision making, problem-solving, judgment, critical thinking, and conflict resolution skills are essential, along with proficiency in MS Office Suite.

Will I need to travel as part of this position?

Yes, some travel to various Trinity Health sites (10%) may be required as needed.

How does Trinity Health approach diversity and inclusion?

Trinity Health is committed to diversity and inclusion through training, education, recruitment, retention, and creating an equitable environment for all colleagues.

What is the work environment like for this role?

The role operates in a typical office environment, which is well-lit, temperature controlled, and free from hazards.

Will I be managing my own workload?

Yes, you will be expected to set and organize your own work priorities and adapt to changes as needed.

Trinity Health

We are one of the largest not-for-profit, faith-based health care systems in the nation.

Science & Healthcare

Industry

10,001+

Employees

Mission & Purpose

Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 123,000 colleagues and nearly 27,000 physicians and clinicians caring for diverse communities across 26 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 135 continuing care locations, the second largest PACE program in the country, 136 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $21.5 billion with $1.4 billion returned to its communities in the form of charity care and other community benefit programs.