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Remote Inbound Customer Service Representative

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CCC Intelligent Solutions

30d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    IT & Cybersecurity
  • United Kingdom, +15
    Remote
  • Quick Apply

AI generated summary

  • You must be flexible, have 1-2 years of customer service experience, excellent communication skills, and a high school diploma. A quiet workspace and high-speed internet are essential.
  • You will handle incoming claims calls, log data, explain benefits and reimbursement procedures, and interact professionally with providers, patients, and insurance adjusters.

Requirements

  • * Must be able to train and work in a remote environment
  • * No prior medical insurance experience is required, as we will train individuals that are willing to continue to learn and be developed
  • * High school diploma or equivalent
  • * 1-2 years prior customer service experience required
  • * Excellent verbal and written communication skills
  • * Attention to detail
  • * Ability to multi-task with customer interactions and various applications
  • * Possess a positive attitude and desire to provide outstanding customer service
  • * Ability to learn basic medical terminology
  • * Weekday schedule flexibility
  • * Career oriented
  • * Strong technical aptitude
  • * Ability to work independently
  • * Quiet and professional work environment free of distractions
  • * High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)

Responsibilities

  • Respond to incoming claim calls and log data into our propriety medical bill review system
  • Provide explanation of benefits, services and claims/reimbursement procedures
  • Interface with providers, patients, billing services and insurance adjusters in a professional manner

FAQs

Is this position fully remote?

Yes, this role is a fully remote opportunity.

What are the work hours for this position?

Full-time hours are available between 7:00 am – 7:00 pm Central Time Zone, Monday through Friday.

What is the starting wage for this position?

The starting wage is $18.00 per hour, with the potential to earn more based on performance and monthly incentives.

Do I need prior medical insurance experience to apply?

No prior medical insurance experience is required, as we will provide training for candidates who are willing to learn and develop.

What qualifications are necessary for this role?

A high school diploma or equivalent, 1-2 years of prior customer service experience, and excellent verbal and written communication skills are required.

Is there a possibility for career advancement in this role?

Yes, there is a clear career path with promotional opportunities and potential pay increases available within one year, dependent on performance.

What kind of work environment do I need for this position?

You will need a quiet and professional work environment free of distractions to be able to perform your job effectively.

What technical requirements are necessary for remote work?

You must have a high-speed internet connection (DSL or cable modem – non-cellular) with a minimum speed of 25 mbps download and 15 mbps upload.

Are there additional incentives for performance?

Yes, employees can hit monthly incentive goals to earn up to $200 extra per month and up to 4 hours of extra Paid Time Off.

Does CCC offer any benefits for employees?

Yes, CCC offers competitive compensation and benefits including a 401K match, paid time off, annual incentive plan performance bonuses, comprehensive health insurance, and more.

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CCC Intelligent Solutions

Technology
Industry
1001-5000
Employees

Mission & Purpose

CCC is transforming the trillion-dollar automotive and insurance industries through the power and scale of our connected data platform. Our cloud-based SaaS solutions leverage the latest in AI, IoT, telematics, customer experience, mobile and digital workflow technologies to create deep, actionable insights that help our clients drive business and change lives. CCC has continued to innovate throughout its 40-year history, building scale through its extensive client partnerships while delivering industry leading first-to-market solutions. Connection powers everything we do, from our people to our products. From our team of world-class engineers and data scientists, to our account managers and customer support teams, we all play a role in challenging the status quo and envisioning new ways of working. We’re committed to helping our employees make the kind of connections that build meaningful careers. As a leader within the tech industry, we are also committed to taking practical steps to be inclusive and transparent when it comes to new job opportunities, learning and development, and career advancement. We support a continuous learning environment, empowering employees to innovate, lead, and bring their ideas to life. At CCC, we create what doesn’t exist and improve what does to keeps people’s lives moving forward when it matters most. Come innovate with us.