FAQs
What is the primary responsibility of the Remote Support 1st Level position?
The primary responsibility is to provide telephone and data support to customers and service technicians, including troubleshooting alarm systems and offering advice on hardware and software applications.
What qualifications are required for this job?
A completed vocational training as a communication or system electronics technician or a comparable qualification is required.
Is prior experience in security systems necessary for this role?
While experience in the technical field of alarm systems is advantageous, it is not explicitly stated as a requirement.
Are there any language requirements for this position?
Yes, proficiency in German (C2 level) and good knowledge of English are desirable.
Will there be training opportunities provided?
Yes, there is a willingness for further training measures and possible accompaniment during on-site assignments.
What are the working hour options for this position?
We offer flexible working models, including mobile work options after successful training and different part-time models.
Who can I contact for questions regarding the application process?
You can contact Hannah Klein from the Human Resources department at +49 391 243 2150 for any questions regarding the application process.
What type of systems will I be supporting in this role?
You will be supporting alarm systems, including intrusion and fire alarm systems, and helping with system configurations and troubleshooting for clients.
Is this position suitable for entry-level candidates?
The position is aimed at candidates with an appropriate vocational qualification and preferably experience in the technical area of alarm systems, making it suitable for those with some relevant background.