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Remote Support 1st Level (w/m/div.)

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Bosch

3mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Magdeburg
  • Quick Apply

AI generated summary

  • You need a completed vocational training in communication/system electronics, experience with alarm systems, knowledge of safety tech regulations (VDE/VdS), C2 German, and good English skills.
  • You provide telephone and data support for customers and technicians, analyze faults in alarm systems, assist with hardware/software issues, and collaborate with 2nd level support for solutions.

Requirements

  • Ausbildung: Abgeschlossene Berufsausbildung als Kommunikations- bzw. Systemelektroniker oder vergleichbare Ausbildung
  • Erfahrungen und Know-How: Berufserfahrung im technischen Bereich von Gefahrmeldesystemen von Vorteil
  • Qualifikation: Umfangreiche Kenntnisse der Sicherheitstechnik und deren Vorschriften VDE/ VdS sind von Vorteil
  • Sprachen: Deutschkenntnisse C2 sowie gute Englischkenntnisse wünschenswert
  • Bereitschaft: zu Fortbildungsmaßnahmen und ggf. Begleitung bei Außeneinsätzen

Responsibilities

  • Du leistest telefonische und datentechnische Unterstützung für unsere Kunden- und Servicetechniker.
  • Zu deinem Tätigkeitsbereich zählt die Fehleranalyse von Gefahrenmeldeanlagen, darunter Einbruch- und Brandmeldeanlagen.
  • Die Beratung bei der Anwendung von Hardware und Betriebssoftware gehört ebenfalls zu deinen Aufgaben.
  • Die Techniker erhalten von dir telefonischen Support bei Inbetriebnahmen und der Behebung von Störungen vor Ort.
  • Fehlerhafte Systemkonfigurationen und Kundenstörungen stellst du nach, um gezielte Lösungen zu erarbeiten.
  • Zudem unterstützt du den Remote-Service und arbeitest mit dem 2nd Level Support des Kunden zusammen.

FAQs

What is the primary responsibility of the Remote Support 1st Level position?

The primary responsibility is to provide telephone and data support to customers and service technicians, including troubleshooting alarm systems and offering advice on hardware and software applications.

What qualifications are required for this job?

A completed vocational training as a communication or system electronics technician or a comparable qualification is required.

Is prior experience in security systems necessary for this role?

While experience in the technical field of alarm systems is advantageous, it is not explicitly stated as a requirement.

Are there any language requirements for this position?

Yes, proficiency in German (C2 level) and good knowledge of English are desirable.

Will there be training opportunities provided?

Yes, there is a willingness for further training measures and possible accompaniment during on-site assignments.

What are the working hour options for this position?

We offer flexible working models, including mobile work options after successful training and different part-time models.

Who can I contact for questions regarding the application process?

You can contact Hannah Klein from the Human Resources department at +49 391 243 2150 for any questions regarding the application process.

What type of systems will I be supporting in this role?

You will be supporting alarm systems, including intrusion and fire alarm systems, and helping with system configurations and troubleshooting for clients.

Is this position suitable for entry-level candidates?

The position is aimed at candidates with an appropriate vocational qualification and preferably experience in the technical area of alarm systems, making it suitable for those with some relevant background.

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Bosch

Engineering & Construction
Industry
10,001+
Employees
1886
Founded Year

Mission & Purpose

The Bosch Group is a leading global supplier of technology and services. It employs roughly 421,300 associates worldwide (as of December 31, 2022). The company generated sales of 88.2 billion euros in 2022. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” The Bosch Group comprises Robert Bosch GmbH and its roughly 470 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 136 locations across the globe, Bosch employs some 85,500 associates in research and development, of which nearly 44,000 are software engineers.