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Remote Technical Support for Pathology - German speaking

  • Job
    Full-time
    Mid & Senior Level
  • IT & Cybersecurity
    Healthcare
  • Madrid
  • Quick Apply

AI generated summary

  • You must have a Master’s/PhD in a relevant field, strong technical knowledge, experience in pathology, proficiency in software, fluency in German and English, and excellent communication skills.
  • You will handle customer inquiries, provide 1st and 2nd line support via phone/email, perform diagnostics, collaborate with teams, track interactions in CRM, and visit customers occasionally.

Requirements

  • Education: Master’s, PhD, Medical Laboratory Technologist – Histopathology, or Field Service Engineer with experience in pathology laboratories.
  • Experience:
  • Excellent technical product knowledge and remote troubleshooting skills.
  • Experience in a pathology laboratory or similar environment is preferred.
  • Proficiency in computer and software applications.
  • Strong organizational skills and ability to manage multiple tasks simultaneously.
  • Ability to work independently and as part of a team.
  • Customer-focused with excellent interpersonal and communication skills.
  • Fluency in German and English is required; additional languages (Danish, Dutch, Finnish, French, Italian, Norwegian, Spanish, Swedish) are a plus.

Responsibilities

  • Managing technical support phone lines and handling customer inquiries and complaints.
  • Providing 1st and 2nd line support to customers via phone and email.
  • Performing remote diagnostics and troubleshooting to resolve technical issues.
  • Collaborating with internal teams (Field Service Engineers, Sales, Technical Excellence, QA Complaints) to ensure timely and effective problem resolution.
  • Utilizing CRM systems (OneConnect C4C and SAP CRM) to track and document customer interactions.
  • Participating in quality improvement processes and contributing to the optimization of our service offerings.
  • Occasionally visiting customers on-site to gain hands-on experience and support sales initiatives.

FAQs

Do we support remote work?

Yes, the position can be remote, hybrid, or office-based.

What type of qualifications are required for this role?

A Master’s, PhD, or qualification as a Medical Laboratory Technologist in Histopathology, or experience as a Field Service Engineer with knowledge of pathology laboratories is required.

Is fluency in German necessary for this position?

Yes, fluency in German and English is required; additional languages are a plus.

What are the primary responsibilities of the Remote Technical Support for Pathology?

The primary responsibilities include managing technical support phone lines, providing 1st and 2nd line support via phone and email, performing remote diagnostics, and collaborating with internal teams for problem resolution.

Is experience in a pathology laboratory preferred?

Yes, experience in a pathology laboratory or a similar environment is preferred.

What training opportunities does Agilent offer to new employees?

Agilent provides comprehensive training and development opportunities, including an onboarding program to ensure a smooth start with the team.

Is travel required for this position?

Travel is occasionally required for customer on-site visits.

What benefits does Agilent offer to its employees?

Agilent offers core global benefits, which include a Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, holidays, and company activities.

What is the job function for this role?

The job function for this role is Services & Support.

Does Agilent have an equal opportunity policy?

Yes, Agilent Technologies Inc. is an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories.

Agilent Technologies

Science & Healthcare
Industry
10,001+
Employees
1999
Founded Year

Mission & Purpose

Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights...for a better world.