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Renewal Specialist

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NetApp

23d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You should have sales or admin experience, strong communication skills in German and English, teamwork ability, tech understanding, and skills in upselling, reporting, and customer relations.
  • You will engage with customers and partners to manage sales opportunities, handle queries, upsell services, qualify needs, collaborate on orders, and prepare activity and forecast reports.

Requirements

  • Work with the channel partners and/or directly with the customers over the telephone to detect, develop, and manage sales opportunities
  • First point of contact within the sales organization for the existing customers when they call NetApp with queries related to their installed base and service renewals.
  • Upselling and Cross-selling to expand within the existing accounts through proactive outbound calling
  • Customer installed base qualification through identifying the customer need, and creating opportunities for service upgrades and service renewals options
  • Identify proper entitlements, uplifts and technical education needs.
  • Work with field sales on complex orders
  • Prepare weekly activity and forecast reports.
  • Minimum of 1 year sales or sales support experience is preferred. Admin/office experience is a must.
  • Strong verbal and written communications skills including presentation skills in German & English
  • Organized and able to follow department processes and work flow.
  • Ability to deal effectively with people and communicate clearly in a technical and non-technical way.
  • Ability to work collaboratively with employees within department and across functions.
  • Aptitude for understanding how technology products and solutions solve business problems.
  • Ability to convey information clearly and analyse it to help customer make buying decisions.

Responsibilities

  • Work with the channel partners and/or directly with the customers over the telephone to detect, develop, and manage sales opportunities
  • First point of contact within the sales organization for the existing customers when they call NetApp with queries related to their installed base and service renewals
  • Upselling and Cross-selling to expand within the existing accounts through proactive outbound calling
  • Customer installed base qualification through identifying the customer need, and creating opportunities for service upgrades and service renewals options
  • Identify proper entitlements, uplifts and technical education needs
  • Work with field sales on complex orders
  • Prepare weekly activity and forecast reports

FAQs

What is the primary responsibility of a Renewal Specialist at NetApp?

The primary responsibility of a Renewal Specialist is to support sales success by ensuring customers have the products, services, education, and support they need to meet their technology and business needs.

What type of customer interactions will a Renewal Specialist have?

A Renewal Specialist will work with channel partners and directly with customers over the phone to detect, develop, and manage sales opportunities, acting as the first point of contact for existing customers with queries related to their installed base and service renewals.

What sales skills are essential for this role?

Essential skills include customer service, upselling, cross-selling, strong verbal and written communication skills, and the ability to build strong relationships with customers.

Is fluency in any specific languages required for this position?

Yes, strong verbal and written communication skills in both German and English are required.

How important is collaboration in this role?

Collaboration is very important, as Renewal Specialists need to work effectively with employees within their department and across functions to succeed.

What level of experience is preferred for this position?

A minimum of 1 year of sales or sales support experience is preferred, along with required administrative or office experience.

What kind of opportunities will a Renewal Specialist identify for customers?

A Renewal Specialist will identify opportunities for service upgrades and service renewals options based on customer needs.

Are there specific reporting requirements for this role?

Yes, a Renewal Specialist is responsible for preparing weekly activity and forecast reports.

Does NetApp provide any work-life balance benefits?

Yes, NetApp promotes a healthy work-life balance and offers a best-in-class volunteer time off program, along with comprehensive medical, dental, and wellness plans.

Is NetApp committed to diversity and equal opportunity?

Yes, NetApp is firmly committed to Equal Employment Opportunity (EEO) and complies with all laws that prohibit discrimination based on various protected classifications.

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NetApp

All-flash, no compromise.

Consulting
Industry
10,001+
Employees
1992
Founded Year

Mission & Purpose

NetApp is a multinational company that specialises in providing data management and storage solutions for businesses and organisations. They offer a comprehensive portfolio of products and services designed to help enterprises efficiently store, manage, protect, and analyse their data. NetApp's ultimate mission is to empower organisations to unleash the full potential of their data by providing innovative and reliable storage infrastructure solutions. Their purpose is to enable businesses to transform their data into a strategic asset, driving digital transformation, improving operational efficiency, and fostering innovation. NetApp aims to deliver exceptional value to their customers by ensuring data availability, scalability, and security, ultimately helping businesses thrive in the digital era.

Culture & Values

  • Put the customer at the center

    You don’t become a deeply trusted, indispensable partner without listening to customers, walking in their shoes, and propelling your orbit with a strong point of view.

  • Care for each other and our communities

    Caring for each other and our communities takes large doses of humility and kindness—mixed with building deep, authentic connections and topped with an unwavering commitment to collaboration.

  • Build belonging every day

    By embedding diversity and inclusion into every decision that we make, we open the door to other voices, different perspectives, and most important, our true potential for innovation.

  • Embrace a growth mindset

    We step out of our comfort zone even when it's scary and learn from both our failures and our successes. This keeps us from stepping into the dreaded fixed-mindset quicksand.

  • Think and act like owners

    Showing up with our A game, being accountable, and acting with speed and integrity are the keys to unlocking the sense of ownership that's necessary to create the future.