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Renewals Account Manager

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Sprinklr

18d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Milan
  • Quick Apply

AI generated summary

  • You must be fluent in Italian, Spanish, and English, with strong customer management skills, a proactive mindset, and expertise in SaaS sales, renewals, and process improvements.
  • You will negotiate contract renewals, develop strategies, identify risks, monitor customer health, document processes, engage clients, create proposals, resolve issues, and forecast accurately.

Requirements

  • Ability to perform under pressure & within a fast-paced, hyper growth culture
  • Fluency in Italian, Spanish and English mandatory.
  • Team player mindset with a track record of building positive relationships with peers and cross-functional partners.
  • Excellent customer management skills; including sales, account management, and customer service.
  • Creative problem-solving skills taking personal initiative to identify areas of process improvement and efficiency.
  • Demonstrated strong work ethic and consistent quota achievement.
  • Proactive approach with strong attention to detail, time management and organization
  • Excellent written and verbal communication skills
  • Growth mindset who always keeps our customers’ success at the core
  • Demonstrated success in a Renewal Account Management customer facing, quota carrying role
  • Fluency in Italian, Spanish and English
  • Demonstrable expertise with contract renewal processes, sales negotiations and renewals forecasting
  • Deep knowledge and expertise with SaaS sales & services models focused on enterprise software
  • 10-15% travel (region/territory dependent)

Responsibilities

  • Negotiate all facets of contract renewals using sound commercial judgment.
  • Develop and deliver win/win negotiation strategies that maximise contract value while protecting and enhancing the customer relationship and the value they are realising from Sprinklr.
  • Identify customer needs and demonstrate strong account management capabilities to drive on-time renewal closure. Identify areas of license expansion and potential renewal risk weekly.
  • Maintain a good understanding of Sprinklr licensing models to provide both sales and customers assistance in licensing discussions.
  • Monitor customer health metrics to proactively identify and communicate risks. Work cross functionally to develop risk mitigation strategies and drive appropriate actions
  • Document all renewal steps, in accordance with Renewal Guidelines, clearly in SFDC/Clari systems
  • Engage customers in conversations around renewal readiness, timing and general customer needs.
  • Connect with customers on multi-year contracts via direct and indirect communication to ensure continued engagement and customer value realisation.
  • Adhere to and execute on Renewals Management priorities, expectations and programs
  • Create, present, and negotiate renewal proposal(s) and options throughout post sales process.
  • Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable order form.
  • Forecast accurately utilising Renewal & Forecast Guidelines
  • Partner with our Sales and Customer Success organisation to review customer value achievement & product adoption.

FAQs

What does the Renewals Account Manager role entail?

The Renewals Account Manager is responsible for managing the renewal process for an assigned account base, collaborating with Sales and Customer Success, and negotiating contract renewals while ensuring customer value and enhancing relationships.

What languages are required for this position?

Fluency in Italian, Spanish, and English is mandatory for this role.

What kind of accounts will the Renewals Account Manager handle?

The Renewals Account Manager will typically handle larger, more complex accounts and territories, working in partnership with Field Sales.

What are the key responsibilities of the Renewals Account Manager?

Key responsibilities include negotiating contract renewals, identifying customer needs, monitoring customer health metrics, documenting renewal steps, and engaging customers in renewal discussions.

Is travel required for this position?

Yes, there is a travel requirement of approximately 10-15%, depending on the region or territory.

What qualifications are needed for this role?

Candidates should have demonstrated success in a Renewal Account Management role, expertise in contract renewal processes, a strong understanding of SaaS sales models, and the ability to work under pressure in a fast-paced environment.

What type of work environment does Sprinklr offer?

Sprinklr fosters a culture where belonging, happiness, and meaningful contributions are prioritized, providing various benefits and support for employee well-being.

How does Sprinklr approach employee development?

Sprinklr invests in its employees by offering continuous learning opportunities, access to resources like LinkedIn Learning, and wellness programs, including daily meditation and virtual fitness activities.

Does Sprinklr have a commitment to diversity and inclusion?

Yes, Sprinklr is committed to creating an inclusive workplace where every employee feels they belong, celebrating diversity, and ensuring equal opportunities for all employees.

What benefits are available to full-time employees at Sprinklr?

Full-time employees at Sprinklr enjoy a range of comprehensive health plans, well-being programs, and financial protection options, tailored to different regions around the world.