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Renewals Manager

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Zoom

8d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Amsterdam

AI generated summary

  • You have 2+ years in SaaS/cloud, strong collaboration and negotiation skills, proven results in forecasting, excellent presentation abilities, and a confident, self-starter mentality.
  • You will manage renewals, upsell to customers, maintain CRM records, forecast opportunities, engage at-risk accounts, and collaborate cross-functionally to drive accountability.

Requirements

  • 2+ years experience in a SaaS or Cloud company (preferably in in-direct renewals, sales or customer success)
  • Strong collaboration/relational skills, with the ability to interact across all levels of an organization
  • Excellent communication and negotiation skills
  • Results oriented, with experience in forecasting and a demonstrable track record of quota performance
  • Demonstrated excellence in presentation skills with ability to build relevant, strategic messaging in a Customer meeting setting
  • Fluent English language required.
  • Ideal candidate will have a self-starter mentality with an abundance of confidence, and pride themselves on having a high say/do ratio

Responsibilities

  • Proactively manage and track your renewals, with a laser focus on increasing both IQRR and NRR
  • Manage renewal terms, pricing and contract extensions with Customers, with a focus on upsell and cross-sell, being able to competently articulate the power and benefits of Zoom’s platform
  • Build consultative relationships with our Customers by developing a deep understanding of their needs through proactive renewal activities such as renewal reviews, experience tours, discovery sessions and 1-1 outreach
  • Assist Customers who may be at risk of canceling by facilitating conversations to mitigate the risk
  • Leveraging and driving accountability cross functionally to assist with this task
  • Other operational tasks that are related to the Renewal’s team day to day business
  • This is a quota carrying role
  • You will be expected to forecast weekly, quarterly and quarter + 1 against your BoB
  • Forecasting will include regular renewal opportunity updates, churn, risks and upsell opportunities
  • Tracked via our Revenue Operations platform (Clari)
  • Maintain accurate and up to date records of Customer interactions and renewal progress via our CRM system (Salesforce)
  • Pro-actively flag accounts at risk and invoke Executive Engagement, where appropriate
  • Drive renewal accountability from our Partners, if customer wishes to renew indirect

FAQs

What is the primary responsibility of the Renewals Manager?

The primary responsibility of the Renewals Manager is to manage renewals from a designated Book of Business (BoB) with the goal of driving high renewal rates, specifically focusing on both In-Quarter Renewal Rate (IQRR) and Net Renewal Rate (NRR).

What book of business will the Renewals Manager be responsible for?

The Renewals Manager will be responsible for Direct Renewals for the SMB UK&I market.

What kind of experience is required for this role?

A minimum of 2+ years experience in a SaaS or Cloud company, preferably in indirect renewals, sales, or customer success, is required.

Is this a quota carrying role?

Yes, this is a quota carrying role. The Renewals Manager will be expected to forecast weekly, quarterly, and quarter + 1 against their Book of Business.

What skills are important for the Renewals Manager position?

Important skills include strong collaboration and relational skills, excellent communication and negotiation skills, results-oriented mindset, experience in forecasting, and demonstrated excellence in presentation skills.

What does the customer engagement aspect of this role entail?

The customer engagement aspect involves building consultative relationships with customers, understanding their needs, facilitating conversations to mitigate cancellation risks, and conducting proactive renewal activities.

What tools or platforms will the Renewals Manager use for forecasting and reporting?

The Renewals Manager will use the Revenue Operations platform (Clari) for forecasting and Salesforce for maintaining accurate records of customer interactions and renewal progress.

Is fluency in English required for this position?

Yes, fluency in the English language is required for this position.

What kind of working style does this role offer?

The role offers a structured hybrid working style centered around offices and remote work environments.

What benefits are offered to employees in this role?

Employees receive a variety of perks, benefits, and options to support their physical, mental, emotional, and financial health, as well as work-life balance.

How does Zoom prioritize diversity and inclusion in the workplace?

Zoom is committed to ensuring that the unique contributions of all employees drive success and does not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or other statuses.

Zoom

Bringing the world together, one connection at a time.

Technology
Industry
5001-10,000
Employees
2011
Founded Year

Mission & Purpose

Zoom is a leading provider of video communication and collaboration solutions. Their platform allows people to connect and communicate remotely through high-quality video and audio conferencing, online meetings, webinars, and virtual events. With a user-friendly interface and robust features, Zoom enables individuals and organisations to stay connected, collaborate effectively, and engage with others regardless of their location. Zoom's ultimate mission is to make video communications frictionless and accessible to everyone, empowering people to connect, communicate, and collaborate seamlessly across the globe.

Benefits

  • Employee Stock Purchase Plan (ESPP)

  • Long-Term Sickness & Disability: 75% of basic annual salary after 13 weeks of incapacity

  • Cash Plan: reimbursement for out-of-pocket expenses relating to healthcare needs such as dental and optical

  • Private Medical (fully medically underwritten): includes inpatient, outpatient, and virtual GP services. This plan includes Vitality Wellness and discount programs.

  • Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance