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Rental Accounts Administrator

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Zenith

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Leeds

AI generated summary

  • You need strong customer service skills, great communication, multitasking ability, problem-solving mindset, team spirit, and experience in a fast-paced environment. Handle 60 calls daily with resilience.
  • You will manage bookings and customer inquiries, ensuring top-notch service and problem resolution, while collaborating with suppliers for seamless vehicle rentals.

Requirements

  • Customer Service Expertise: You have a passion for delivering excellent customer service and putting the customer's needs at the heart of everything you do.
  • Great Communication Skills: You can confidently communicate over the phone and via email, ensuring that all customer queries are addressed quickly and accurately.
  • Multitasker: You're able to juggle phone calls, emails, and system updates while remaining organized and efficient.
  • Problem Solver: You're not just reactive – you're proactive in finding solutions to challenges before they escalate.
  • Team Player: You're an adaptable and resilient individual, willing to collaborate with others to achieve the best outcomes for our customers and the wider business.
  • Experience in a customer service role, preferably in a fast-paced environment.
  • Strong phone communication skills and the ability to handle up to 60 calls per day.
  • Comfort with using bespoke systems and managing data entry efficiently.
  • Ability to multitask and manage your time effectively.
  • A calm and resilient approach, even when dealing with high volumes or challenging situations.

Responsibilities

  • First Point of Contact: Handle inbound calls and emails, process vehicle hire bookings, and resolve any issues swiftly and professionally.
  • Delivering Excellence: Ensure every customer receives a first-class experience by managing their expectations on delivery, availability, and collection timeframes.
  • Efficient Reservation Management: Process and maintain accurate vehicle hire bookings, keeping detailed records for each driver and vehicle hired.
  • Supplier Collaboration: Work closely with our network of preferred suppliers to ensure smooth bookings and quick resolutions to any declined reservations.
  • Problem-Solving: Be proactive in managing any issues that arise, offering quick and effective solutions to ensure the customer's needs are met.

FAQs

What is the job title for this position?

The job title for this position is Rental Accounts Administrator.

Where is the job location?

The job location is in Leeds, with agile working options available after 12 weeks.

What is the starting salary for this role?

The starting salary for this role is £23,454.

What are the primary responsibilities of a Reservations Administrator?

The primary responsibilities include handling inbound calls and emails, processing vehicle hire bookings, managing customer expectations, maintaining accurate records, collaborating with suppliers, and proactively solving any issues that arise.

What skills and experience are required for this position?

Required skills and experience include a passion for customer service, strong communication skills, multitasking abilities, problem-solving skills, and experience in a customer service role, preferably in a fast-paced environment.

How many calls is the Reservations Administrator expected to handle daily?

The Reservations Administrator is expected to handle up to 60 calls per day.

What benefits are offered to employees at Zenith?

Benefits include competitive salary, agile/hybrid working options, 24 days of holiday (increasing with length of employment), birthday off, pension contribution, private medical insurance, life cover, on-site GP access, massages, and ongoing training and development.

Is there an emphasis on diversity and inclusion at Zenith?

Yes, Zenith promotes equality, diversity, and inclusion and encourages applications from a wide range of backgrounds and perspectives.

What kind of support is provided for training and development?

Zenith provides ongoing training and development support to help employees grow and succeed in their roles.

How can candidates apply for this position?

Candidates can apply for this position by submitting their application through the designated application process outlined in the job listing.

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Zenith

Marketing & Advertising
Industry
5001-10,000
Employees
1988
Founded Year

Mission & Purpose

Zenith is the ROI Agency. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients’ businesses. Zenith is part of Publicis Media, the media arm of Publicis Groupe [Euronext Paris Fr0000130577, CAC40].