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Rental Customer Advisor

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  • Job
    Full-time
    Entry & Junior Level
  • Real Estate & Property
  • York

Requirements

  • Strong administrative skills.
  • Demonstrable ability to work effectively as part of a team.
  • Good communication skills.
  • The flexibility to work shifts on a rota basis, seven days per week, and cover other branches.
  • A full UK driving licence.
  • Nice to have (but not essential)
  • Previous experience of working in the rental industry.

Responsibilities

  • Delivering a consistently excellent level of customer care, both face-to-face and on the telephone.
  • Using your brilliant communication and organisational skills to ensure your branch’s task list is actioned.
  • Handling customer complaints and queries.
  • Monitoring and controlling expenditure.
  • Running daily reports and ensuring they’re acted on.
  • Helping to promote the branch and keeping customer experience core to your focus.
  • Occasionally covering at other branches when needed.

FAQs

What is the main responsibility of a Rental Customer Advisor at Arnold Clark?

The main responsibility is to deliver excellent customer service both face-to-face and over the phone, while working with management and staff to ensure the smooth operation of the rental branch.

What are the day-to-day duties of this role?

Day-to-day duties include providing high-level customer care, managing customer complaints and queries, monitoring expenditure, running daily reports, promoting the branch, and occasionally covering shifts at other branches.

What essential skills are required for this position?

Essential skills include strong administrative abilities, effective teamwork and communication skills, flexibility to work shifts on a rota basis, and a full UK driving licence.

Is previous experience in the rental industry necessary for this role?

Previous experience in the rental industry is desirable but not essential.

What type of work schedule can a candidate expect for this role?

Candidates can expect to work shifts on a rota basis, covering seven days a week, which may include shifts at other branches when needed.

What qualities should the ideal candidate possess?

The ideal candidate should be flexible, organised, and committed to providing a high standard of customer service at all times.

How important is teamwork in this role?

Teamwork is very important as the role requires effective collaboration with management and other staff members to meet the expectations of the customers and ensure smooth operations.

What communication skills are necessary for this position?

Good communication skills are necessary to effectively interact with customers, handle complaints, and collaborate with team members.

Will I need to perform administrative tasks as a Rental Customer Advisor?

Yes, strong administrative skills are essential, as the role involves managing various tasks and ensuring daily reports are actioned.

Can I apply for this role if I do not have a full UK driving licence?

No, a full UK driving licence is essential for this role, as it is part of the requirements for the position.

So much more than the showroom floor.

Manufacturing & Electronics
Industry
10,001+
Employees
1954
Founded Year

Mission & Purpose

Arnold Clark is a company operating in the automotive industry, specialising in the sale and rental of new and used vehicles. The company's primary focus is on providing a wide range of cars from various manufacturers to cater to different customer preferences and needs. Arnold Clark's overarching goal is to be a leading and customer-focused automotive retailer, offering a diverse selection of vehicles and associated services such as financing and after-sales support. Their purpose centres around meeting the mobility needs of individuals and businesses, delivering quality vehicles and services with a commitment to customer satisfaction. Through their extensive network of dealerships, Arnold Clark aims to provide accessible and reliable transportation solutions to the communities they serve.

Culture & Values

  • Family

  • Communication

  • Progression

  • Community

  • Recognition

Benefits

  • 33 Days Holiday Allowance

  • Flexible Working Approaches

  • Sick Pay Entitlement

  • Private Health Care

  • Pension Scheme

  • Life Assurance Scheme

  • Maternity and Paternity Cover

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