FAQs
What is the main responsibility of a Rental Customer Advisor at Arnold Clark?
The main responsibility is to deliver excellent customer service both face-to-face and over the phone, while working with management and staff to ensure the smooth operation of the rental branch.
What are the day-to-day duties of this role?
Day-to-day duties include providing high-level customer care, managing customer complaints and queries, monitoring expenditure, running daily reports, promoting the branch, and occasionally covering shifts at other branches.
What essential skills are required for this position?
Essential skills include strong administrative abilities, effective teamwork and communication skills, flexibility to work shifts on a rota basis, and a full UK driving licence.
Is previous experience in the rental industry necessary for this role?
Previous experience in the rental industry is desirable but not essential.
What type of work schedule can a candidate expect for this role?
Candidates can expect to work shifts on a rota basis, covering seven days a week, which may include shifts at other branches when needed.
What qualities should the ideal candidate possess?
The ideal candidate should be flexible, organised, and committed to providing a high standard of customer service at all times.
How important is teamwork in this role?
Teamwork is very important as the role requires effective collaboration with management and other staff members to meet the expectations of the customers and ensure smooth operations.
What communication skills are necessary for this position?
Good communication skills are necessary to effectively interact with customers, handle complaints, and collaborate with team members.
Will I need to perform administrative tasks as a Rental Customer Advisor?
Yes, strong administrative skills are essential, as the role involves managing various tasks and ensuring daily reports are actioned.
Can I apply for this role if I do not have a full UK driving licence?
No, a full UK driving licence is essential for this role, as it is part of the requirements for the position.