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Rental Customer Advisor

  • Job
    Full-time
    Entry Level
  • Customer Relations
    People, HR & Administration
  • Aberdeen

AI generated summary

  • You need strong admin skills, teamwork abilities, good communication, shift flexibility, and a full UK driving licence.
  • You will provide excellent customer service, manage complaints, ensure efficient task completion, monitor expenditure, run daily reports, promote the branch, and occasionally cover other locations.

Requirements

  • Strong administrative skills.
  • Demonstrable ability to work effectively as part of a team.
  • Good communication skills.
  • The flexibility to work shifts on a rota basis seven days per week, and also cover other branches.
  • A full UK driving licence.

Responsibilities

  • Delivering a consistently excellent level of customer care, both face to face and on the telephone.
  • Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently.
  • Handling customer complaints and queries.
  • Monitoring and controlling expenditure.
  • Running daily reports and ensuring they’re acted on.
  • Helping to promote the branch and keeping customer experience core to your focus.
  • Occasionally covering at other branches when needed.

FAQs

What is the salary for the Rental Customer Advisor position?

The salary for the Rental Customer Advisor position is £11.75 per hour, plus benefits.

What are the typical working hours for this role?

The typical working hours are Monday to Friday from 8am to 5.30pm, with occasional weekend shifts as required.

Is this a permanent role?

Yes, this is a permanent role.

Where is the job location?

The job is located in Aberdeen.

What benefits are offered to employees?

Employees are entitled to a wide range of benefits including 33 days’ annual leave, flexible leave, generous employee discounts, private healthcare, a workplace pension, extensive training, enhanced maternity and paternity leave, and more.

What skills are essential for this position?

Essential skills include strong administrative skills, good communication skills, the ability to work effectively as part of a team, flexibility to work shifts on a rota basis, and a full UK driving licence.

Is previous experience in the rental industry necessary?

No, previous experience in the rental industry is nice to have but not essential.

Will I receive training if I am hired?

Yes, extensive training is provided to all employees.

Do I need to cover shifts at other branches?

Yes, you may occasionally be required to cover at other branches when needed.

Is the company committed to diversity and inclusion?

Yes, Arnold Clark is committed to creating a diverse and inclusive workplace, celebrating unique perspectives and fostering collaboration.

So much more than the showroom floor.

Manufacturing & Electronics
Industry
10,001+
Employees
1954
Founded Year

Mission & Purpose

Arnold Clark is a company operating in the automotive industry, specialising in the sale and rental of new and used vehicles. The company's primary focus is on providing a wide range of cars from various manufacturers to cater to different customer preferences and needs. Arnold Clark's overarching goal is to be a leading and customer-focused automotive retailer, offering a diverse selection of vehicles and associated services such as financing and after-sales support. Their purpose centres around meeting the mobility needs of individuals and businesses, delivering quality vehicles and services with a commitment to customer satisfaction. Through their extensive network of dealerships, Arnold Clark aims to provide accessible and reliable transportation solutions to the communities they serve.

Culture & Values

  • Family

  • Communication

  • Progression

  • Community

  • Recognition

Benefits

  • 33 Days Holiday Allowance

  • Flexible Working Approaches

  • Sick Pay Entitlement

  • Private Health Care

  • Pension Scheme

  • Life Assurance Scheme

  • Maternity and Paternity Cover