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Rental Service Agent - Berlin

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Indie Campers

1mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Berlin

AI generated summary

  • You should be a travel enthusiast with customer service experience, fluent in English (German a plus), eligible to work, have a driver's license, and be available on weekends and holidays.
  • You will handle reservations, assist guests with check-ins/outs, prepare and maintain campervans, process payments, and address complaints or emergencies.

Requirements

  • You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable.
  • You're fluent in English. Knowledge of German is a plus.
  • You're eligible to work in the countries you're applying for, have a valid driver's licence and feel confident enough to drive a campervan (mandatory).
  • You're available to work on weekends and public holidays.
  • You're a responsible person who takes their work seriously and can be relied upon.
  • You're well-organised and you're good at solving problems.

Responsibilities

  • Handling incoming reservations, welcoming guests and taking care of check-ins and check-outs;
  • Preparing and cleaning our campervans;
  • Maintaining our campervans in top condition and monitor maintenance and repairing needs;
  • Registering guests, monitoring stock and processing payments;
  • Handling complaints and troubleshooting emergencies.

FAQs

What is the role of a Rental Service Agent at Indie Campers?

The Rental Service Agent is responsible for providing outstanding customer service, managing check-ins and check-outs, preparing and cleaning campervans, maintaining the fleet, and handling any guest issues or complaints.

What qualifications are required for this position?

Candidates should have a passion for travel and customer service, experience in Tourism, Hospitality, Retail, or Rent-a-car is desirable, fluency in English (German is a plus), a valid driver's license, and the ability to drive a campervan.

Is weekend work required for this job?

Yes, availability to work on weekends and public holidays is mandatory for this position.

Are there opportunities for career development?

Yes, Indie Campers offers career development opportunities in Field Operations across the US and Europe, as well as the possibility to transition to an HQ role in Lisbon or Los Angeles.

Will I receive training for this position?

Yes, the company provides continuous training and coaching to develop the skills that are important for your role.

What are the working hours like?

Schedules are fixed in advance, with weekends and holidays being rotated among team members.

Does the company offer performance bonuses?

Yes, the compensation package includes Performance and Referral Bonuses.

Can I take a road trip using one of the campervans?

Yes, employees have the opportunity to enjoy free road trips to experience travel firsthand across the US and Europe.

Is knowledge of German essential for this job?

No, while knowledge of German is a plus, it is not required. Fluency in English is essential.

Are there any specific attributes the company is looking for in candidates?

The company seeks responsible, well-organized individuals who take their work seriously and have strong problem-solving skills.

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Indie Campers

The Way to Go

Travel & Leisure
Industry
201-500
Employees
2013
Founded Year

Mission & Purpose

Indie Campers is your go-to marketplace for road trips. Aggregating over 6.000 own vehicles between RVs, campervans, motorhomes, and other recreational vehicles of countless private and professional hosts. We operate across Europe, North America and Oceania, being physically present in over 70 cities. Founded in 2013 by two good friends, Indie Campers has set its mission on democratizing road trips by enhancing travel experiences and lowering prices for millions of travelers worldwide. We envision becoming the world's no. 1 road trip provider and are quickly expanding - vertically and geographically. With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale. Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.