Logo of Huzzle

Home

Matches

Explore

Manage

Representative, Operations

image

Concentrix

10d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Chandigarh

AI generated summary

  • You should have a relevant degree, strong customer service skills, computer knowledge, effective communication, attention to detail, adaptability, and the ability to resolve complex queries independently.
  • You will ensure customer service meets KPIs, clarify needs, build rapport, greet customers warmly, maintain product knowledge, document interactions, improve satisfaction, and offer additional services.

Requirements

  • Graduate / Undergraduate in any discipline (may vary basis the job requirement)
  • Courteous with strong customer service orientation
  • Strong computer navigation skills and PC Knowledge
  • Ability to effectively communicate, both written and verbally
  • Dependable with strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently
  • Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner
  • Ability to rotate shifts, as needed
  • Based on location and/or program, additional experience/skills may be required
  • Confirm customer understanding of the solution and provide additional customer education as needed
  • Demonstrate strong probing and problem-solving skills
  • Should be able to handle complex queries from customer and resolve the same independently

Responsibilities

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

FAQs

What is the main responsibility of a Representative in Operations?

The main responsibility is to provide customer service support and technical support through inbound and outbound calls, emails, chats, and the internet, resolving routine problems regarding the client's products or services.

What qualifications are required for this position?

A graduate or undergraduate degree in any discipline is preferred, alongside strong customer service orientation, computer navigation skills, and effective communication abilities.

What kind of work environment should I expect?

You should expect a fast-paced, high production work environment with tolerance for repetitive tasks while maintaining attention to detail.

Are there any specific skills needed for success in this role?

Yes, strong probing and problem-solving skills, the ability to handle complex queries, and the capacity to work as a team member or independently are essential.

Will I need to work shifts?

Yes, the ability to rotate shifts as needed is required for this position.

Is there an opportunity to participate in improving customer satisfaction?

Yes, representatives are encouraged to participate in activities designed to enhance customer satisfaction and overall business performance.

Will I have to deal with explicit content if selected for the Content Moderator role?

Yes, the role may involve accessing and reviewing explicit content across various formats, including text, pictures, and videos.

Does Concentrix offer equal employment opportunities?

Yes, Concentrix is an equal opportunity employer and evaluates applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, disability status, or any legally protected characteristic.

Where is the job location?

The job is located in Chandigarh at DLF IT, Tower C, Site 2.

Is there a document I should review if I am a California resident?

Yes, California residents are advised to read and have access to the Job Applicant Privacy Notice for California Residents.

Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.