Representative, Ticket Services

San Diego Padres

Nov 3

Applications are closed

Job
Full-time
Junior Level
Customer Relations
Sales & Business Development
San Diego

Requirements

Must be at least 18 years of age by the start of employment
Currently has or working towards a 4-year bachelor’s degree preferably in Business, Sport Management, or related field
Minimum 1-year customer/guest service or sales experience in a fast-paced, high-pressure environment, preferably in a ticket services environment
Able to work flexible hours including evenings, weekends, holidays, and overtime as needed. Expected to be able to work all Padres home games
Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 25 pounds
As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check

Responsibilities

Working as part of a team, provide customer service for all 20 game season ticket Members. Handle questions, ticket exchanges, other requests, and issues from Padres Members in an exceptionally courteous, efficient and timely manner
Assist with inbound customer service for Padres full and half season Members
Provides top-notch customer service for inbound callers purchasing Padres single game tickets and non-baseball events held at Petco Park
Represents the Padres in the most positive way on game days when interacting with clients
When working shifts in the Front Office Ticket Lobby, serve as the first point of contact for all guests and visitors. Greet visitors with a smile, assist with their requests and notify Padres employees as their guests arrive
Maintain thorough knowledge of Membership benefits, policies, procedures, and processes. Possess above-average knowledge of all aspects and areas of Petco Park
Ability to learn, retain and communicate information about the Padres, including but not limited to: game schedules, current player roster, ballpark/guest service information, etc.
Help Service Team meet or exceed renewal rate goals set forth each season. Encourage Members to upgrade their plans and/or add seats to their accounts when purchase patterns indicate a potential benefit to the Member
Utilizes CRM for contact management, sales pipeline tracking and ensures all record keeping is timely and accurate
Represents the Club in a positive and professional manner at all times
Other duties as assigned

FAQs

What is the anticipated start date for this position?

The anticipated start date for this position is January 2025.

What are the main responsibilities of the Representative, Ticket Services?

The main responsibilities include providing customer service for Season Ticket Member accounts, assisting with inbound single game ticket sales, handling customer inquiries and issues, and representing the Padres positively on game days.

What qualifications are required for this position?

Candidates must be at least 18 years old, currently have or be working towards a 4-year bachelor’s degree in Business, Sport Management, or a related field, and have a minimum of 1-year customer service or sales experience.

Are bilingual skills a plus for this position?

Yes, being fluently bilingual in English and Spanish is considered a plus.

What are the expected work hours for this role?

Candidates should be able to work flexible hours including evenings, weekends, holidays, and overtime as needed, with the expectation to work all Padres home games.

Is there an age requirement to apply for the position?

Yes, candidates must be at least 18 years of age by the start of employment.

What is the hourly pay rate for this position?

The hourly pay rate for this position is $20.42, and it will increase accordingly per the San Diego Living Wage Ordinance.

Are employees entitled to any benefits?

Yes, in addition to the hourly rate, the Padres offer PTO, employee discounts, appreciation, and recognition opportunities.

Will I need to complete any pre-employment requirements?

Yes, as a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including a background check.

Do I need previous ticket service experience to qualify?

While previous ticket services experience is preferred, the position requires at least 1-year of customer service or sales experience in a fast-paced environment.

San Diego Padres

Consulting

Industry

501-1000

Employees

1969

Founded Year

Mission & Purpose

The San Diego Padres are a Major League Baseball club, established in 1969. The Padres compete in the National League Western Division, playing home games at Petco Park, which opened in downtown San Diego in 2004. In its history, the club has won four division titles and two National League pennants, advancing to the World Series in 1984 and 1998. The Padres organization is committed to winning on the field, creating an exceptional fan experience at the ballpark and making a positive impact in the San Diego community. The latter of the three is accomplished through the Padres Foundation for Children, a community asset inspired to make a difference in the areas of, LIVE (Children’s Health), LEARN (Education), PLAY (Youth Baseball/Softball and Youth Fitness) and SERVE (Supporting Law Enforcement and Military Communities).