FAQs
What is the role of a Research Coordinator at Dun & Bradstreet?
The Research Coordinator plays a key role in the investigation process, handling requests from businesses in the United States, identifying opportunities, and collaborating with various teams to drive operational excellence through process controls and improvements.
What are the key responsibilities of a Research Coordinator?
Key responsibilities include identifying and investigating businesses requiring outreach, presenting ideas for improving the investigation process, conducting targeted audits as part of the compliance program, and collaborating with the team to enhance automation and workflows.
What qualifications are required for this position?
Candidates should have an undergraduate degree from an accredited college or university, proficiency in MS-Suite, a minimum of three years of experience in operations and quality assurance in the BPO industry, and the ability to adapt to a fast-paced production environment.
Is prior experience necessary for this role?
Yes, a minimum of three years of experience in Operations and Quality Assurance within the BPO industry is required.
Where is the position located?
The position is primarily focused on researching and investigating businesses in the United States.
Do we support remote work?
Yes, we do support remote work but in a hybrid format.
How can I apply for the Research Coordinator position?
You can apply for the position by visiting Dun & Bradstreet's official job postings at https://www.dnb.com/about-us/careers-and-people/joblistings.html or https://jobs.lever.co/dnb.
What is the reporting structure for this position?
The Research Coordinator will report to the Director of Research Automation and Services.
What tools will I need to be proficient in for this role?
Proficient skills and experience in the use of the MS-Suite are required for this position.
Are there opportunities for process improvement in this role?
Yes, the Research Coordinator is expected to identify and implement process improvements to enhance operational efficiency and deliver outstanding customer value.