Logo of Huzzle

Home

Matches

Explore

Manage

Researcher Support Agent

image

RELX Group

Oct 14, 2024

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Research & Development
  • Chennai
  • Quick Apply

AI generated summary

  • You must be fluent in English, have strong communication skills, attention to detail, proficiency in Excel, PowerPoint, Word, a relevant Bachelor’s degree, and customer service experience.
  • You will serve as the primary contact for customer queries, understand customer roles, proactively offer solutions, support incident management, and contribute to continuous improvement efforts.

Requirements

  • Be fluent in English (oral and written) and have excellent all-round communication skills
  • Have solid organization, planning and change management skills
  • Show an aptitude for excellent attention to detail
  • Be proficient in Microsoft Excel, PowerPoint, and Word.
  • Have a Bachelor’s degree in English, communications, journalism or related field of study
  • Experience in a customer service role

Responsibilities

  • Employing the highest level of customer service, act as the primary day-to-day contact for queries for our customers
  • Have a good understanding of each customer role that we support, their persona's, the end-to-end customer journey and understand the functions of your area of work and how it interacts with the rest of the organisation
  • Adopt a proactive approach to customer service, offering additional products and services to better serve customer needs
  • Participating continuous improvement, working with colleagues to review processes and performance, ensuring high levels of quality and customer satisfaction
  • Managing the process for assigned incidents, providing process support to stakeholders, and ensuring timeliness

FAQs

What is the primary role of a Research Support Agent?

The primary role of a Research Support Agent is to be the first point of contact for customer queries, providing excellent customer service and guidance throughout the editorial process.

Is previous customer service experience required for this position?

Yes, experience in a customer service role is a requirement for this position.

What qualifications are necessary to apply for this job?

A Bachelor's degree in English, communications, journalism, or a related field of study is required.

What tools and software should candidates be proficient in?

Candidates should be proficient in Microsoft Excel, PowerPoint, and Word.

What are the working hours for this role?

The role offers flexible working hours, allowing employees to adjust the times they work throughout the day.

Are there any wellbeing initiatives provided to employees?

Yes, the organization promotes a healthy work/life balance and offers various wellbeing initiatives, including an Employee Assistance Program.

Can employees work from home?

Yes, employees can work remotely from home or in the office in a flexible hybrid pattern.

What benefits are available to employees?

Employees have access to comprehensive health insurance, group life and accident insurance, flexible working arrangements, medical screening, family benefits, and various paid time off, among others.

How does the company support personal and work-related challenges?

The company provides an Employee Assistance Program that offers support for various personal and work-related challenges.

Is this position open to all qualified applicants regardless of background?

Yes, Elsevier is an equal opportunity employer and considers all qualified applicants without regard to race, color, creed, gender, or other protected characteristics.

image

RELX Group

A global provider of information-based analytics for professional and business customers across industries.

Technology
Industry
10,001+
Employees
1880
Founded Year

Mission & Purpose

RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions. Please note that RELX does not contact people through social media and offer them jobs or contracts. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx