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FAQs
What is the primary responsibility of a Reservation Agent at Swissôtel Amsterdam?
The primary responsibility of a Reservation Agent is to handle individual and group reservations, as well as support the Reservation Manager in daily tasks.
What qualifications are preferable for this position?
Preferable qualifications include work experience in a similar field, good knowledge of the Dutch and English language, familiarity with Opera Cloud, and excellent communication skills.
What software skills are required for the Reservation Agent role?
A good knowledge of Word, Excel, and PowerPoint is required for the Reservation Agent role.
Is experience in the hospitality industry necessary for this position?
While work experience in a similar field is preferable, it might not be strictly necessary, but it is certainly beneficial.
What type of tasks will a Reservation Agent be handling?
Tasks include handling individual and group reservations, managing commission inquiries, overseeing third-party websites, and creating rate codes and standard procedure instructions.
What language skills are important for the Reservation Agent position?
Good knowledge of both Dutch and English is preferable for this role.
Is teamwork important for the Reservation Agent role?
Yes, the role requires the ability to work well in a team as well as independently.
What qualities should a successful Reservation Agent possess?
A successful Reservation Agent should be service-oriented, flexible, organized, creative, enthusiastic, and possess excellent communication skills.
Will the Reservation Agent have opportunities to take on additional responsibilities?
Yes, the Reservation Agent may take on additional responsibilities such as replacing the Revenue Manager during their absence.