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Reservation Associate

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Marriott International

12d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Delhi

AI generated summary

  • You need a high school diploma or G.E.D., no related work or supervisory experience required, and no licenses or certifications needed.
  • You will manage reservations via phone, fax, and mail, verify room availability, explain policies, accommodate requests, maintain professionalism, and foster positive guest and team relations.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

FAQs

What are the primary responsibilities of a Reservation Associate at Aloft New Delhi Aerocity?

The primary responsibilities include processing reservation requests, changes, and cancellations, verifying room availability and rates, explaining policies to callers, accommodating special requests, answering questions about property services, and following sales techniques to maximize revenue.

What qualifications are preferred for this position?

A high school diploma or G.E.D. equivalent is preferred, but no prior work experience or supervisory experience is required.

Is this position management or non-management?

This position is classified as non-management.

Will I need to handle guests' concerns and issues?

Yes, you will need to follow proper escalation procedures when addressing guest concerns.

Are there any physical requirements for this job?

Yes, you may need to move, lift, carry, push, or pull objects weighing less than or equal to 10 pounds without assistance.

What qualities are you looking for in a candidate?

We are looking for confident self-expressers who are excited about connecting with others and can provide excellent customer service.

Is there a dress code for this position?

Yes, uniform and personal appearance are expected to be clean and professional.

Does Aloft support diversity and inclusion in its hiring process?

Yes, Marriott International, the parent company of Aloft Hotels, is committed to hiring a diverse workforce and maintaining an inclusive culture.

What should I expect during the training process?

While the job description does not specify, typically new associates will receive training on reservation systems, company policies, and customer service standards.

Is any license or certification required for this role?

No specific license or certification is required for this position.

Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.