FAQs
What is the location of the Reservationist position?
The Reservationist position is on-site at World of Coca-Cola, located in Atlanta, GA.
What primary responsibilities does the Reservationist have?
The primary responsibilities include data entry, responding to group customer inquiries via phone and email, and training team members on group sales processes.
Is previous experience required for this role?
Yes, applicants should have at least 1 year of experience in a reservation, customer service, or administrative role, preferably within the hospitality industry.
What kind of customer service skills are required for this position?
Impeccable guest/customer service skills, strong interpersonal communication skills, active listening, flexibility, and a high degree of patience are required.
Will I need to use any specific software for this job?
Experience with Gateway Ticketing System is preferred, along with proficiency in Microsoft Office Suite.
What is the pay range for the Reservationist position?
The pay range for the position is $35,332 - $40,380, and base pay offered may vary depending on location, knowledge, skills, and experience.
Are there any additional responsibilities besides customer service?
Yes, additional responsibilities include coordinating and processing reservations, assisting with administrative duties, training team members, and managing special projects as assigned.
What skills should I possess to excel in this role?
Strong organizational and time management skills, the ability to adapt to change, accuracy in data entry, and collaboration skills with cross-functional teams are essential for success in this role.
Is this position flexible with work hours?
The job is likely to operate during regular business hours, but specific work hours may vary based on the needs of the organization and customer inquiries.
What measures are in place to ensure data protection?
The Reservationist is responsible for ensuring PCI compliance (privacy and data protection) for reservation ticketing systems for The Coca-Cola Company and World of Coca-Cola.