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Reservationist (On-site at World of Coca-Cola)

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Atlanta

AI generated summary

  • You need 1+ years in reservations or customer service, preferably in hospitality, proficiency in MS Office, strong organizational skills, and excellent guest service abilities.
  • You will provide customer service, assist with itinerary planning, manage group reservations, train team members, coordinate special requests, and handle administrative tasks as needed.

Requirements

  • 1+ years’ experience in reservation, customer service or administrative role preferably within the hospitality industry.
  • Role is on-site at World of Coca-Cola
  • Gateway Ticketing System experience preferred
  • Proficiency in Microsoft Office Suite
  • Proven ability to enter data accurately, adapt to change, work effectively under pressure, and produce accurate results in a fast-paced environment
  • Strong organizational and administrative skillset
  • Excellent time management skills with the ability to self-manage
  • Willingness to collaborate cross-functionally with teams from all levels of the organization
  • Excellent written and oral skills
  • Impeccable guest/customer service skills
  • Strong interpersonal and professional communication skills: positive non-verbal cues, active listening, flexibility, dependability, and high degree of patience
  • Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.

Responsibilities

  • Provide stellar customer service in all communications (via phone and email) with clients and internal partners.
  • Serve as first point of contact for incoming inquiries and represent The Coca-Cola Company in a positive and professional manner.
  • Act as concierge and assist with itinerary planning for guests visiting Atlanta.
  • Deliver consistent and accurate messaging of protocols and procedures.
  • Escalate requests when appropriate and set guest expectations for response times.
  • Act as liaison between the group sales and operations team.
  • Assist with training of Ambassador operations team members on group sales reservations processes and welcoming groups upon arrival.
  • Partner with operations team on special requests and arrival instructions.
  • Coordinate and process all phases of reservations for groups via phone, and email with high accuracy. Follow up to reconfirm upcoming group arrivals, update reservations and process payments for ticket sales.
  • Perform group sales administrative duties including conference preparation, shipping, and customer gift assembly.
  • Other duties and special projects as assigned.

FAQs

What is the location of the Reservationist position?

The Reservationist position is on-site at World of Coca-Cola, located in Atlanta, GA.

What primary responsibilities does the Reservationist have?

The primary responsibilities include data entry, responding to group customer inquiries via phone and email, and training team members on group sales processes.

Is previous experience required for this role?

Yes, applicants should have at least 1 year of experience in a reservation, customer service, or administrative role, preferably within the hospitality industry.

What kind of customer service skills are required for this position?

Impeccable guest/customer service skills, strong interpersonal communication skills, active listening, flexibility, and a high degree of patience are required.

Will I need to use any specific software for this job?

Experience with Gateway Ticketing System is preferred, along with proficiency in Microsoft Office Suite.

What is the pay range for the Reservationist position?

The pay range for the position is $35,332 - $40,380, and base pay offered may vary depending on location, knowledge, skills, and experience.

Are there any additional responsibilities besides customer service?

Yes, additional responsibilities include coordinating and processing reservations, assisting with administrative duties, training team members, and managing special projects as assigned.

What skills should I possess to excel in this role?

Strong organizational and time management skills, the ability to adapt to change, accuracy in data entry, and collaboration skills with cross-functional teams are essential for success in this role.

Is this position flexible with work hours?

The job is likely to operate during regular business hours, but specific work hours may vary based on the needs of the organization and customer inquiries.

What measures are in place to ensure data protection?

The Reservationist is responsible for ensuring PCI compliance (privacy and data protection) for reservation ticketing systems for The Coca-Cola Company and World of Coca-Cola.

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

The Coca-Cola Company is a global beverage corporation that offers over 500 brands in more than 200 countries and territories, including well-known products such as Coca-Cola, Dasani, Fanta, and Sprite. Their ultimate mission is to refresh the world and inspire moments of optimism and happiness through their beverages. The company's purpose is to continually transform their portfolio by reducing sugar in their drinks, introducing innovative products, and minimising their environmental impact through initiatives like water replenishment and recycling. With their bottling partners, they employ over 700,000 people, contributing to economic opportunities in communities worldwide.