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Reservations Agent

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Hilton

8d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You need a passion for customer service, professional phone manner, strong admin skills, intermediate computer proficiency, reservations experience, and a collegiate-level degree.
  • You will convert inquiries into business, respond to sales leads, identify new opportunities, ensure accurate reservations, and provide prompt, professional service while upholding brand standards.

Requirements

  • A passion for delivering great customer service
  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organizational skills
  • Intermediate computer proficiency
  • Previous experience in a Reservations environment
  • Tertiary qualifications, or other collegiate-level degree

Responsibilities

  • Convert, quickly, inquiries into contracted business
  • Respond, positively, to sales inquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
  • Provide prompt and efficient service while maintaining the hotels brand standards

FAQs

What are the primary responsibilities of a Reservations Agent?

The primary responsibilities of a Reservations Agent include converting inquiries into contracted business, responding positively to sales inquiries, identifying sales leads, ensuring accurate completion of reservations, and providing prompt and efficient service that meets the hotel's brand standards.

Is experience in a reservations environment required for this position?

While previous experience in a reservations environment is advantageous, it is not explicitly required. A passion for delivering great customer service and strong communication skills are essential.

What qualities are essential for a successful Reservations Agent at Hilton?

Essential qualities include a passion for delivering great customer service, a highly professional telephone manner, excellent communication skills, outstanding administration and organizational skills, and intermediate computer proficiency.

What educational qualifications are preferred for the Reservations Agent role?

Tertiary qualifications or a collegiate-level degree are considered advantageous for this position.

Will I receive training for this role?

Yes, new hires typically receive training to ensure they understand the hotel's systems, standards, and customer service expectations.

What is the expected work environment for a Reservations Agent?

The work environment is typically office-based within the hotel, requiring interaction with both guests and team members to manage reservations efficiently.

Are there opportunities for career advancement within the Reservations department?

Yes, there are opportunities for career advancement within the Reservations department and other areas of the hotel, as Hilton values professional development for its team members.

What is the significance of the Hilton HHonors program in this role?

The Hilton HHonors program is a world-class guest rewards program that Reservations Agents should be familiar with, as it is integral to enhancing guest experiences and managing reservations effectively.

How does Hilton define its company culture for team members?

Hilton defines its company culture around the vision "to fill the earth with the light and warmth of hospitality," emphasizing teamwork, amazing customer experiences, and creating a positive work environment for all team members.

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay