Logo of Huzzle

Reservations Agent

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Barcelona

AI generated summary

  • You need a high school diploma or G.E.D. equivalent. No related work or supervisory experience is required, and no licenses or certifications are needed.
  • You will process reservations, handle inquiries, explain policies, accommodate special requests, maximize revenue, maintain data accuracy, and ensure guest satisfaction while following company standards.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in reservation system.
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

FAQs

Do we support remote work?

No, this position is not located remotely.

What is the job title for this position?

The job title is Reservations Agent.

What are the primary responsibilities of a Reservations Agent?

The primary responsibilities include processing reservation requests, changes, and cancellations, identifying guest needs, verifying room availability, explaining policies, accommodating special requests, and maintaining guest confidentiality.

What is the preferred education level for this position?

The preferred education level is a high school diploma or G.E.D. equivalent.

Is prior work experience required for this role?

No related work experience is required for this position.

Will I need any specific certifications for this job?

No specific licenses or certifications are required for this role.

What types of skills are essential for a Reservations Agent?

Essential skills include strong communication, customer service, attention to detail, and the ability to work collaboratively with colleagues.

What kind of training will I receive?

Training will cover the Gold Standards of The Ritz-Carlton, including the Employee Promise, Credo, and Service Values.

What are the working hours for this position?

The position requires full-time availability, but specific working hours are not detailed in the job description.

Does this position interact with guests frequently?

Yes, this position involves frequent interaction with guests, as you will be handling reservations and special requests.

What company is offering this position?

The position is offered by Marriott International, under The Ritz-Carlton brand.

Are there opportunities for career advancement within this role?

While the job description does not specify, working with a reputable hotel like The Ritz-Carlton typically provides opportunities for career advancement and growth within the hospitality industry.

What is the location of the job?

The job is located at Hotel Arts Barcelona, Marina 19-21, Barcelona, Spain, 8005.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.