FAQs
Do we support remote work?
No, this position is not located remotely.
What is the job title for this position?
The job title is Reservations Agent.
What are the primary responsibilities of a Reservations Agent?
The primary responsibilities include processing reservation requests, changes, and cancellations, identifying guest needs, verifying room availability, explaining policies, accommodating special requests, and maintaining guest confidentiality.
What is the preferred education level for this position?
The preferred education level is a high school diploma or G.E.D. equivalent.
Is prior work experience required for this role?
No related work experience is required for this position.
Will I need any specific certifications for this job?
No specific licenses or certifications are required for this role.
What types of skills are essential for a Reservations Agent?
Essential skills include strong communication, customer service, attention to detail, and the ability to work collaboratively with colleagues.
What kind of training will I receive?
Training will cover the Gold Standards of The Ritz-Carlton, including the Employee Promise, Credo, and Service Values.
What are the working hours for this position?
The position requires full-time availability, but specific working hours are not detailed in the job description.
Does this position interact with guests frequently?
Yes, this position involves frequent interaction with guests, as you will be handling reservations and special requests.
What company is offering this position?
The position is offered by Marriott International, under The Ritz-Carlton brand.
Are there opportunities for career advancement within this role?
While the job description does not specify, working with a reputable hotel like The Ritz-Carlton typically provides opportunities for career advancement and growth within the hospitality industry.
What is the location of the job?
The job is located at Hotel Arts Barcelona, Marina 19-21, Barcelona, Spain, 8005.