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Reservations Agent

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Marriott International

9d ago

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Johannesburg

Requirements

  • • One year’s prior and recent experience in a Protea Hotel would be beneficial.
  • • Previous experience in Reservations would be advantageous.
  • • Good working knowledge of Opera and Marsha will be a distinctive advantage.
  • • Understanding of Retail Rates (Best Available Rate).
  • • Experience in MS Word, Outlook & Excel.
  • • An excellent telephone manner.
  • • A pleasant disposition.
  • • Adaptable to change.
  • • Be self-motivated and be able to take initiatives.
  • • Be committed to the precise & thorough following of reservations systems & procedures.
  • • Planning, organizational and time management skills.
  • • Ability to work accurately under pressure.
  • • Support all co-workers and treat them with dignity and respect.
  • • TEAM player with a positive attitude.

Responsibilities

  • Greets guests over the phone in a friendly, courteous manner (within 3 rings).
  • Identify guest reservations needs by asking open ended questions and determine appropriate room types and maximize room rate.
  • Dealing with incoming enquiries regarding accommodation availability, room types, rates, etc. within the required turnaround time.
  • Process all reservation requests, changes and cancellations received by phone & email.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
  • Enrolling guests to be Marriott Bonvoy members.
  • Explain guarantee, special rate and cancellation policies to callers.
  • Verify and record reservation information accurately.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue by upselling rooms and promoting hotel restaurants and other services and facilities to guests.
  • Input and access data into reservation systems (Opera, Marsha and Empower Reservations).
  • Identify and record special billing instructions.
  • Pre-block all special requests or VIP accommodation accurately.
  • Contribute to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms.
  • Acknowledge assigned reservation messages.
  • Following up and conversion of enquiries is of utmost importance.
  • Responsible for tidy administration, including keeping accurate records of all paper transactions, and file all reservations in a systematic order for easy referral.
  • Dealing with pro-forma invoices and following-up on payment and vouchers.
  • Responsible for online bookings (Third Party Websites).
  • Responding to email queries.
  • Responsible for Morning Reports, working out reservations statistics and balancing the hotel inventory.
  • Booking of Leisure Groups and STO Series Blocks.
  • Booking of Airlines Blocks and splitting of airline reservations.
  • Assisting with Group & Conferencing enquiries and willing to learn the duties of this role.
  • Comply with quality assurance expectations and standards.
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Perform other reasonable job duties as requested by Supervisors and Managers.

FAQs

What is the job title for the position available at Protea Hotel Johannesburg Balalaika Sandton?

The job title is Reservations Agent.

Where is the Protea Hotel Johannesburg Balalaika Sandton located?

The hotel is located at Maude Street, Sandton, South Africa, 2126.

Is this position full-time or part-time?

This position is full-time.

Will I be employed by Marriott International?

No, you will be employed by an independent franchisee, Protea Balalaika Hotel, and not by Marriott International, Inc.

What qualifications are preferred for this job?

Preferred qualifications include one year of prior experience in a Protea Hotel, previous reservations experience, good working knowledge of Opera and Marsha, and experience in MS Word, Outlook, and Excel.

What are the key responsibilities of a Reservations Agent?

Key responsibilities include greeting guests over the phone, processing reservation requests, upselling rooms and services, maintaining accurate records, and responding to email queries.

What skills are essential for this role?

Essential skills include excellent telephone manners, adaptability, self-motivation, organizational skills, and the ability to work accurately under pressure.

When is the application deadline for this position?

The application deadline is 04th December 2024.

Who should I contact to submit my CV?

You should submit or email your CV to kalika@balalaika.co.za.

Will I receive feedback on my application?

Although the hotel will try to contact applicants, if you do not hear from them by 06th December 2024, please consider your application unsuccessful.

Are there any specific software requirements for the job?

Yes, a good working knowledge of Opera and Marsha is beneficial, along with experience in MS Word, Outlook, and Excel.

Is there a possibility to learn other roles while in this position?

Yes, there is an opportunity to assist with Group & Conferencing enquiries and learn the duties associated with that role.

Is this company an equal opportunity employer?

Yes, this company is an equal opportunity employer.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.