FAQs
What are the primary responsibilities of a Reservations Agent?
A Reservations Agent is responsible for converting inquiries into contracted business, responding positively to sales inquiries, identifying sales leads, ensuring all reservations are completed accurately, and providing prompt and efficient service while maintaining the hotel's brand standards.
What skills are required to be a successful Reservations Agent?
A successful Reservations Agent should possess a passion for delivering great customer service, a highly professional telephone manner, excellent communication skills, outstanding administration and organizational skills, and intermediate computer proficiency.
Is previous experience in a reservations environment necessary for this role?
While not mandatory, previous experience in a Reservations environment is advantageous for the position.
What level of education is preferred for this role?
Tertiary qualifications or other collegiate-level degrees are preferred for candidates applying for the Reservations Agent position.
What qualities does Hilton look for in a Reservations Agent?
Hilton looks for team members who maintain the right attitude, behaviors, skills, and values, including a passion for customer service and excellent communication abilities.
What is the company culture like at Hilton?
Hilton's culture is centered around creating remarkable hospitality experiences and uniting team members under the vision “to fill the earth with the light and warmth of hospitality.”
How does Hilton define its guest service philosophy?
Hilton's guest service philosophy focuses on providing exceptional guest experiences and maintaining high service standards across its various properties.
Is this position full-time or part-time?
The job listing does not specify if the position is full-time or part-time; candidates should inquire during the application process.
What type of training is provided for new Reservations Agents?
Specific training details are not mentioned in the job description; however, new Reservations Agents typically receive onboarding and training to familiarize themselves with hotel systems and customer service standards.
Can I work from home as a Reservations Agent?
The job description does not indicate remote work options, so it is advisable to check during the application process for any flexibility regarding remote or hybrid arrangements.