FAQs
What is the job title for this position?
The job title is Reservations Clerk.
Where is the job located?
The job is located at Protea Hotel Cape Town North Wharf, 1 Lower Bree Street, Cape Town, South Africa, 8002.
What is the schedule for this position?
This position is scheduled for full-time work.
What are the primary responsibilities of a Reservations Clerk?
The primary responsibilities include processing reservation requests, changes, and cancellations, identifying guest needs, verifying room availability and rates, and explaining policies to callers.
Is prior experience required for this role?
No related work experience is required for this role.
What educational qualifications are preferred for this position?
A high school diploma or G.E.D. equivalent is preferred.
Are there any specific skills or qualities needed for a Reservations Clerk?
Yes, candidates should have strong communication skills, the ability to handle guest concerns appropriately, and a commitment to maintaining confidentiality and professionalism.
What type of work environment can I expect?
You can expect a positive working environment where team collaboration and maintaining guest satisfaction are prioritized.
Is there an opportunity for career growth within the company?
Yes, joining Protea Hotels offers the chance to be part of a global brand and potentially advance within the company.
Does the company have a diversity and inclusion policy?
Yes, Marriott International is committed to hiring a diverse workforce and fostering an inclusive, people-first culture.
What kind of support is provided for individuals with disabilities?
The company anticipates and addresses the service needs of individuals with disabilities.
Are there any physical requirements for this job?
Yes, the job may require moving or lifting objects weighing less than or equal to 10 pounds without assistance.
How does the company handle guest concerns?
The Reservations Clerk should follow proper escalation procedures when addressing guest concerns and ensure clear communication with guests and coworkers.
Will training be provided to new employees?
While the job description does not specify training, it's common for hospitality roles to include training for new employees on company policies and procedures.