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Reservations Clerk

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Cape Town

AI generated summary

  • You need a high school diploma or G.E.D. No prior work or supervisory experience is required, and no licenses or certifications are necessary.
  • You will manage reservations, process changes, verify availability, explain policies, accommodate requests, maximize revenue, and ensure guest satisfaction while maintaining confidentiality and professionalism.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in reservation system.
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

FAQs

What is the job title for this position?

The job title is Reservations Clerk.

Where is the job located?

The job is located at Protea Hotel Cape Town North Wharf, 1 Lower Bree Street, Cape Town, South Africa, 8002.

What is the schedule for this position?

This position is scheduled for full-time work.

What are the primary responsibilities of a Reservations Clerk?

The primary responsibilities include processing reservation requests, changes, and cancellations, identifying guest needs, verifying room availability and rates, and explaining policies to callers.

Is prior experience required for this role?

No related work experience is required for this role.

What educational qualifications are preferred for this position?

A high school diploma or G.E.D. equivalent is preferred.

Are there any specific skills or qualities needed for a Reservations Clerk?

Yes, candidates should have strong communication skills, the ability to handle guest concerns appropriately, and a commitment to maintaining confidentiality and professionalism.

What type of work environment can I expect?

You can expect a positive working environment where team collaboration and maintaining guest satisfaction are prioritized.

Is there an opportunity for career growth within the company?

Yes, joining Protea Hotels offers the chance to be part of a global brand and potentially advance within the company.

Does the company have a diversity and inclusion policy?

Yes, Marriott International is committed to hiring a diverse workforce and fostering an inclusive, people-first culture.

What kind of support is provided for individuals with disabilities?

The company anticipates and addresses the service needs of individuals with disabilities.

Are there any physical requirements for this job?

Yes, the job may require moving or lifting objects weighing less than or equal to 10 pounds without assistance.

How does the company handle guest concerns?

The Reservations Clerk should follow proper escalation procedures when addressing guest concerns and ensure clear communication with guests and coworkers.

Will training be provided to new employees?

While the job description does not specify training, it's common for hospitality roles to include training for new employees on company policies and procedures.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.