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Reservations Executive

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Marriott International

10d ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    People, HR & Administration
  • Chennai

AI generated summary

  • You need a high school diploma or G.E.D., 2 years of relevant experience, and at least 1 year of supervisory experience. No specific license or certification is required.
  • You will manage reservations, ensure accuracy, train staff, address guest needs, maintain records, and follow sales techniques to enhance revenue while adhering to company standards.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: At least 2 years of related work experience.
  • Supervisory Experience: At least 1 year of supervisory experience.
  • License or Certification: None

Responsibilities

  • Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
  • Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

FAQs

What is the job title for this position?

The job title for this position is Reservations Executive.

What are the primary responsibilities of a Reservations Executive?

The primary responsibilities include overseeing accuracy of room blocks and reservations, processing reservation requests, identifying guest reservation needs, explaining policies, accommodating special requests, and resolving guest issues.

Is prior supervisory experience required for this role?

Yes, at least 1 year of supervisory experience is preferred for this role.

What is the minimum education requirement for this position?

The minimum education requirement is a high school diploma or G.E.D. equivalent.

Where is the position located?

The position is located at Four Points by Sheraton Chennai Velachery, Chennai, Tamil Nadu, India.

What type of experience is required for this job?

At least 2 years of related work experience is required.

Is there a possibility of relocation for this position?

No, relocation is not available for this position.

What qualities are preferred in candidates for this role?

Candidates should demonstrate strong communication skills, ability to resolve issues, customer service orientation, and maintain positive working relationships.

Will the Reservations Executive be involved in training new employees?

Yes, the Reservations Executive will assist management in training and counseling employees.

Does this position require lifting heavy objects?

No, the position requires moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.

Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.