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Reservations Manager - Protea Hotel by Marriott Breakwater Lodge

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Marriott International

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Hospitality & Retail
  • Cape Town

AI generated summary

  • You must have a high school diploma and 3 years of relevant experience, or a 2-year degree and 2 years in sales, marketing, guest services, or related fields.
  • You will manage reservations sales, train staff, maximize revenue through upselling, achieve team goals, and enhance customer loyalty by delivering excellent service.

Requirements

  • High school diploma or GED; 3 year's work experience required in a similar role.
  • OR
  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

Responsibilities

  • Responsible for soliciting and managing of reservations sales-related opportunities.
  • Manages and provides training and work assignments to Reservations Sales staff.
  • Actively up-sells each business opportunity to maximize revenue opportunity.
  • Achieves personal and team related revenue goals.
  • Responsible for driving customer loyalty by delivering service excellence throughout each customer experience

FAQs

What is the job title for this position?

The job title is Reservations Manager at Protea Hotel by Marriott Breakwater Lodge.

What are the educational requirements for this position?

Candidates must have a high school diploma or GED with 3 years of relevant experience, or a 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major with 2 years of experience in a similar area.

Is this position a full-time role?

Yes, this position is a full-time role.

What are the primary responsibilities of the Reservations Manager?

The Reservations Manager is responsible for soliciting and managing reservations sales, training and overseeing the Reservations Sales staff, maximizing revenue opportunities, and ensuring excellent customer service.

Is prior experience in reservations or hospitality necessary?

Yes, a minimum of 2-3 years of work experience in a similar role is required, ideally within the hospitality industry.

What skills are emphasized in the job description?

Key skills include leadership, adaptability, communication, problem-solving, customer relationship management, and knowledge of sales and marketing concepts.

Does the position involve managing a team?

Yes, the Reservations Manager is responsible for managing and training the Reservations Sales staff.

What competencies are necessary for success in this role?

Important competencies include building relationships, driving for results, planning and organizing, and customer relationship management.

Is experience with revenue management important for this position?

Yes, knowledge of total hotel revenue management concepts, processes, and strategies is important for success in this role.

How does the role support customer loyalty?

The Reservations Manager drives customer loyalty by delivering service excellence throughout each customer experience and ensuring customer satisfaction.

Are there any specific computer skills required?

Basic computer skills are required, including proficiency in word processing software and internet browsers.

Is there a commitment to diversity in hiring for this position?

Yes, Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.