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Reservations Sales Agent (3 month - Fixed-Term) - Protea Hotel O.R Tambo Airport

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Marriott International

Jan 21

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Johannesburg

Requirements

  • High school diploma/G.E.D. equivalent
  • At least 1 years of related work experience
  • no supervisory experience required
  • Computer Skills
  • Problem Solving
  • Decision-Making
  • Learning
  • Customer Service Orientation
  • Interpersonal Skills
  • Team Work
  • Diversity Relations
  • Telephone Etiquette Skills
  • English Language Proficiency
  • Communication
  • Listening
  • Applied Reading
  • Form, Report, and Log Completion
  • Writing
  • Positive Demeanor
  • Integrity
  • Dependability
  • Adaptability/Flexibility
  • Presentation
  • Stress Tolerance
  • Initiative
  • Detail Orientation
  • Time Management
  • Multi-Tasking
  • Planning and Organizing
  • Reservation Policy
  • Reservation Procedures
  • Reservation Software
  • Typing
  • Diligence

Responsibilities

  • Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
  • Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company

FAQs

What is the job title for this position?

The job title is Reservations Sales Agent (3 month - Fixed-Term) at Protea Hotel O.R Tambo Airport.

Where is the job located?

The job is located at Protea Hotel O.R. Tambo Airport, Corner of York & Gladiator Streets, Rhodesfield, Johannesburg, South Africa.

Is this position full-time or part-time?

This position is a full-time role.

Is this role a management position?

No, this position is non-management.

What is the duration of the employment for this position?

The position is a fixed-term role for 3 months.

What are the primary responsibilities of the Reservations Sales Agent?

The primary responsibilities include overseeing the accuracy of room blocks and reservations, processing reservation requests, identifying guest needs, explaining policies, and accommodating special requests.

What minimum educational qualification is required for this role?

A high school diploma or G.E.D. equivalent is required.

How much related work experience is needed for applicants?

At least 1 year of related work experience is needed.

Is supervisory experience required for this position?

No supervisory experience is required for this position.

What skills are preferred for this job?

Preferred skills include strong customer service orientation, interpersonal skills, communication skills, organizational skills, and proficiency in reservation software.

What qualities are considered important for a candidate in this role?

Important qualities include a positive demeanor, integrity, dependability, adaptability, and stress tolerance.

What are the working conditions for this position, particularly regarding physical tasks?

The role involves moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.

Are there any specific company policies that employees must adhere to?

Yes, employees must follow company policies regarding confidentiality, personal appearance, and protecting company assets.

What type of training is provided for this role?

The role involves assisting management in training and motivating employees, and reviewing and implementing new reservations procedures.

How does the hotel ensure guest relations?

Employees are trained to address guest needs professionally, actively listen to concerns, and ensure a welcoming atmosphere throughout their stay.

What language proficiency is required for this position?

Proficiency in English is required for effective communication.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.

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