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Reservations Sales Agent - Cape Town Marriott Hotel Crystal Towers

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Marriott International

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Cape Town

AI generated summary

  • You need a high school diploma, 1 year of experience, strong computer skills, customer service orientation, effective communication, adaptability, and proficiency in reservation procedures.
  • You will manage reservations, ensure accuracy, accommodate special requests, maximize revenue, train staff, and resolve guest issues while maintaining professionalism and confidentiality.

Requirements

  • High school diploma/G.E.D. equivalent
  • At least 1 years of related work experience
  • no supervisory experience required
  • Computer Skills
  • Problem Solving
  • Decision-Making
  • Learning
  • Customer Service Orientation
  • Interpersonal Skills
  • Team Work
  • Diversity Relations
  • Telephone Etiquette Skills
  • English Language Proficiency
  • Communication
  • Listening
  • Applied Reading
  • Form, Report, and Log Completion
  • Writing
  • Positive Demeanor
  • Integrity
  • Dependability
  • Adaptability/Flexibility
  • Presentation
  • Stress Tolerance
  • Initiative
  • Detail Orientation
  • Time Management
  • Multi-Tasking
  • Planning and Organizing
  • Reservation Policy
  • Reservation Procedures
  • Reservation Software
  • Typing
  • Diligence

Responsibilities

  • Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
  • Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets

FAQs

What is the job title for this position?

The job title is Reservations Sales Agent at the Cape Town Marriott Hotel Crystal Towers.

What are the primary responsibilities of a Reservations Sales Agent?

The primary responsibilities include overseeing the accuracy of room blocks and reservations, processing reservation requests, verifying availability, accommodating special requests, and maximizing revenue through effective sales techniques.

What is the schedule for this position?

The position is a full-time role.

Is prior supervisory experience required for this role?

No, supervisory experience is not required for this position.

What type of education is required for the Reservations Sales Agent position?

A high school diploma or G.E.D. equivalent is required.

How much related work experience is necessary to apply?

At least 1 year of related work experience is required.

What skills are essential for a Reservations Sales Agent?

Essential skills include customer service orientation, strong communication abilities, organizational skills, proficiency in problem-solving, and familiarity with reservation software and procedures.

What should I expect regarding guest interactions in this role?

You should expect to actively listen to guests, respond to their needs in a professional manner, and engage in conversation to ensure a positive experience.

How does the company support the well-being of its employees?

Marriott International believes in treating associates exceptionally to create a pleasant work environment, focusing on training, development, and holistic well-being initiatives.

What is the company’s stance on diversity and inclusion?

Marriott International is committed to hiring a diverse workforce and maintaining an inclusive, people-first culture, ensuring non-discrimination on any protected basis.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.