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Residences Butler Valet

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Marriott International

19d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You need a high school diploma or G.E.D. equivalent; no prior work or supervisory experience is required, and no specific license or certification is needed.
  • You will provide personalized guest service, coordinate arrivals, manage laundry requests, maintain professionalism, ensure safety, and assist with various needs throughout the day.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Provide personalized service and attention to fulfilling all guest needs including but not limited to: delivering coffee and tea upon request, preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation, coordinating with the front desk to prepare the VIP rooms, checking the room key and briefly double checking if every detail is up to the guest expectation and request, coordinate with front desk to escort early arrivals, be present upon the guests check in to anticipate the guests needs, complete the butler flags which were put into local systems by the reservation, sales and other departments, and send pre-arrival emails.
  • Coordinate with the front desk to escort the VIP to their rooms, work closely with the Guest Services and Engineering departments on requests, pick up laundry request from guests, follow up on laundry delivery and return laundry to the guest promptly.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others, and support team to reach common goals.
  • Comply with quality assurance expectations and standards.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift.
  • Perform other reasonable job duties as requested by Supervisors.

FAQs

What is the job title for this position?

The job title is Residences Butler Valet.

Where is the location of this job?

The location is The St. Regis Dubai The Palm, Palm Jumeirah, Dubai, United Arab Emirates.

What are the working hours for this position?

This position is a full-time schedule.

Is this position management or non-management?

This position is classified as non-management.

What kind of qualifications are preferred for this job?

A high school diploma or G.E.D. equivalent is preferred, but no related work experience or supervisory experience is required.

Are there any required licenses or certifications for this role?

No specific licenses or certifications are required for this role.

What type of duties can I expect in this position?

Duties include providing personalized service, coordinating with front desk and other departments, handling guest requests, performing laundry pickups and deliveries, and ensuring guest satisfaction.

What should I expect regarding the work environment?

The work environment requires you to stand, sit, or walk for an extended period, move and lift objects weighing up to 25 pounds, and maintain professional appearance and conduct.

Is there a commitment to diversity and inclusion in the workplace?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

What does St. Regis Hotels & Resorts emphasize in their service?

St. Regis Hotels & Resorts emphasizes delivering bespoke and anticipatory service to all guests, combining classic sophistication with modern sensibility.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.