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Resident Engineer

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Armis

2mo ago

  • Job
    Full-time
    Senior Level
  • Software Engineering
  • $157K - $212K
  • Indianapolis

AI generated summary

  • You must have at least 5 years of Resident Engineer experience, strong networking knowledge, problem-solving skills, and proficiency in Linux, SSL certificates, Python, and networking protocols. Public sector experience is a plus. BS in CS/EE preferred.
  • You will provide technical support for Armis customers, partners, and account teams, analyze and solve complex problems, train on products, and collaborate with global teams to address security threats and business needs.

Requirements

  • 5+ years experience as full-time onsite Resident Engineer / Cyber Security Engineer experience
  • 2+ years experience with Public Sector is a plus
  • Applied knowledge of the Networking industry, products, and protocols.
  • Able to determine problems and deliver known solutions with a high level of customer satisfaction.
  • Minimum 4 to 8 years’ experience and a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating the following Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses.
  • Track record of successful problem solving and delivering known solutions with a high level of customer happiness.
  • Experience analyzing, use and configuring medium to enterprise networks.
  • Ability to work effectively in an interrupt driven environment and provide mentorship to other members of the work group.
  • Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 4 to 8 years related experience.
  • Technical Skills:
  • Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux / CentOS)
  • Security Certificates, SSL, TLS
  • Python, C, C++
  • Networking (LAN/WAN, Routing/Switching protocols, Network Security)

Responsibilities

  • Provides second/third level technical support for Enterprise Armis customers, partners, account teams, and other Technical Account Managers.
  • Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
  • Provides technology/product training and intellectual property material as the need arises.
  • Acts as focal point for large account network problem resolution.
  • Effectively uses moderate to sophisticated lab setups to recreate and solve problems.
  • Submits complete and accurate bug reports in area of expertise.
  • Ability to determine root cause and resolution for previously unknown problems.
  • Interacts across TAM/CSM/Sales teams and development teams at peer level.
  • Acts as a technical expert on a global basis.
  • Analyze logs and events from the solution and provide threat analysis reports, providing input and direction as applicable.
  • Build custom security policies and application signatures; Interact with the Armis TAM’s to troubleshoot and diagnose cases
  • Mitigate web-based threats in a timely manner;
  • Maintain the Armis solution and provide guidance on code upgrades, etc.
  • Work with sales account team to help formulate technical strategy to address customer business needs;
  • Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews

FAQs

What is the role of an Armis Resident Engineer?

The Armis Resident Engineer is a full-time resource embedded within the customer team to accelerate the time to value of the Armis platform by providing dedicated support in planning, deploying, and operationalizing the platform.

What are the responsibilities of an Armis Resident Engineer?

The responsibilities include managing the platform on a daily basis, ensuring new features are adopted, integrating them into operational plans, managing reporting and dashboards, developing and implementing policies, and overall configuration of the Armis platform.

What does a typical day look like for an Armis Resident Engineer?

A typical day involves working closely with the customer team to ensure the smooth operation of the Armis platform, troubleshooting complex problems, developing expertise on the products and solutions deployed within the customer's network, and implementing continuous improvement plans.

What qualifications are required to become an Armis Resident Engineer?

Candidates should have a strong technical background, experience with network security, knowledge of cybersecurity best practices, excellent communication skills, and the ability to work collaboratively with customers.

How does an Armis Resident Engineer differ from other roles in the company?

An Armis Resident Engineer is dedicated to supporting a specific customer and ensuring the successful deployment and operation of the Armis platform within their network, while other roles within the company may focus on different aspects of product development or customer support.

Armis

The Asset Intelligence Cybersecurity Company

Technology
Industry
501-1000
Employees
2015
Founded Year

Mission & Purpose

Armis is THE asset intelligence cybersecurity company. Assets are personal devices like mobiles, laptops etc as well as corporate owned assets like medical MRI machines or industrial plants, building systems, CCTV cameras or mobiles and laptops etc. They represent the attack surface within an organization that bad actors go after to disrupt business. We protect organizations across the world in all industry verticals as well as federal and state and local governments to protect the entire attack surface of an organization and manage cyber risk. We have built partnerships and integrations with the world's leading technology and cybersecurity players and we are considered leaders in the field of Asset Management and Security, OT and IoT Security, Connected Medical Device Security and Vulnerability, Prioritization and Remediation. 35+ Fortune 100 companies trust our real-time and continuous protection to see with full context all managed, unmanaged assets across IT, Cloud, IoT devices, medical devices (IoMT), operational technology (OT), industrial control systems (ICS), and 5G. Armis customers are from across all industries, verticals & segments including governments, state, local, education (SLED), healthcare, critical infrastructure providers (CIP), retail, manufacturing, smart cities, transport, energy including organizations such as Colgate Palmolive, Allegro Microsystems, Takeda Pharmaceuticals, Mondelez, PepsiCo, DocuSign, the Booking Group and many more. Armis is a privately held company and headquartered in Palo Alto, California.

Benefits

  • Employer-paid Benefits

    Fully covered insurance premiums for medical, dental, and vision with optional supplemental life and disability.

  • Financial Security

    Feel confident in your future financials with competitive pay, retirement savings, stock options, and a referral bonus program.

  • Recharge

    Have a healthy work/life balance with ample time off, monthly Armis “Me” Days, holidays (with gifts & goodies!), and parental leave.

  • Supportive Work Environment

    Our new spacious Tel Aviv office features a workout studio, 7 kitchens, and weekly Happy Hours. Internationally we offer WeWork subscription access and telework flexibility.

  • Beyond the Basics

    Feel supported in all areas of your life with commuter benefits, legal services, pet, auto, home & renters insurance, and more.

  • Personal Growth

    Be encouraged to become your best self with career development resources, access to Reaction Club wellness app, and virtual bonding events.