FAQs
What is the role of the Resident Service Manager?
The Resident Service Manager is responsible for ensuring a smooth and effective service for residents, managing their journey from moving in to living in their properties, and addressing any queries or complaints that arise.
Where is the position located?
The position is based in Liverpool, working on a large development that consists of 300 properties.
Who does the Resident Service Manager report to?
The Resident Service Manager reports to the Head of Resident Services.
What are the main duties of the Resident Service Manager?
Main duties include creating and developing positive relationships with residents, liaising with the in-house maintenance team, conducting property inspections, addressing escalated complaints, and assisting residents during their move-in process.
Is prior experience required for this position?
Yes, the position is suited for candidates who have worked in a similar role, ideally with a Build to Rent provider and have knowledge of property law and legislation.
How should I apply for the Resident Service Manager role?
Interested candidates should send a copy of their CV to Steph by following the application link provided in the job description.
What type of skills are important for the Resident Service Manager?
Important skills include strong relationship-building abilities, effective communication, problem-solving skills, and a good understanding of property management practices and legislation.