FAQs
What is the main purpose of the Resolution Supervisor role?
The main purpose of the Resolution Supervisor role is to oversee the daily operations of the Resolution Specialists, ensuring that tasks are completed efficiently and effectively while managing team performance and providing guidance and support.
What are the main tasks of a Resolution Supervisor?
Main tasks include monitoring employee workload, completing case audits, reviewing email samples, conducting one-on-ones with direct reports, tracking employee reports, managing discount workflows, updating on aging cases, assisting in onboarding and training, participating in strategy meetings, reviewing root cause analysis reports, and completing sales and re-onboarding calls.
What are the educational requirements for this role?
The educational requirement is a high school diploma or equivalent; additional education or certification in management is a plus.
How many years of experience are required for the Resolution Supervisor position?
A minimum of three years of experience in shipping or maritime-related fields is required for this position.
What skills are essential for a successful Resolution Supervisor?
Essential skills include strong leadership and organizational skills, excellent communication and interpersonal abilities, and the ability to handle multiple tasks and work under pressure.
Is knowledge of current shipping regulations necessary for this role?
Yes, an understanding of current shipping regulations is preferred for the Resolution Supervisor position.
What kind of support will be provided to new employees?
The Resolution Supervisor will assist in the onboarding and training of new employees, as well as provide ongoing development for existing team members.
What is the work environment like for the Resolution Supervisor?
The work environment involves managing a team, participating in meetings, and performing various administrative tasks, generally in an office setting.
Are there opportunities for advancement within the company?
Yes, there are opportunities for advancement within the company, as the Resolution Supervisor will engage in ongoing employee development and alignment with company objectives.
Will the Resolution Supervisor have direct reports?
Yes, the Resolution Supervisor will have direct reports and will be responsible for their performance management and development.