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Responsable Service Clients (H/F)

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TIP Group

5d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Marseille
  • Quick Apply

AI generated summary

  • You need fleet management experience, strong communication and interpersonal skills, organizational abilities, analytical skills, customer service and negotiation expertise, IT proficiency, and good English.
  • You will ensure quality customer service as the main contact, negotiate costs with providers, implement service improvements, and maintain low asset levels by liaising between agencies, workshops, and suppliers.

Requirements

  • Expérience dans la gestion de flotte
  • Fortes compétences en communication (écrite et orale) et bonne capacité d’écoute
  • Fortes compétences interpersonnelles et organisationnelles
  • Compétences analytiques
  • Service client & sens de la négociation
  • Bonne maitrise des outils informatiques et d’analyse
  • Bon niveau d’anglais

Responsibilities

  • Assurer un service client de qualité comme unique contact pour le client et les structures internes
  • Négocier tous les coûts avec les prestataires externes
  • Contribuer et mettre en œuvre les initiatives d'amélioration du service et de la rentabilité
  • Maintenir un niveau d'immobilisation le plus bas possible en faisant la liaison entre agences, ateliers et fournisseurs

FAQs

What is the type of contract for the Responsable Service Clients position?

The contract type for this position is CDI (Contrat à Durée Indéterminée).

When is the position available?

The position is available as soon as possible.

What is the salary range for this job?

The salary starts at 50,000€ with a variable percentage.

Where is the job located?

The job is located in Vitrolles.

What kind of benefits does TIP France offer to its employees?

TIP France offers a range of benefits including a family health mutual (50% covered by TIP), Edenred card for meal tickets, holiday vouchers offered by the CSE, a company savings plan with contributions from TIP, and an option to open a flexi account funded by overtime hours for additional days off.

What are the main responsibilities of the Responsable Service Clients?

The main responsibilities include managing all client contract operations through a team of coordinators, ensuring proper execution from order to invoicing, guaranteeing total customer satisfaction, and overseeing the economic performance of contracts in coordination with various internal teams.

What qualifications are required for this position?

Candidates should have experience in fleet management, strong communication skills, interpersonal and organizational skills, analytical abilities, customer service orientation, negotiation skills, proficiency in IT and analysis tools, and a good level of English.

What values does TIP France prioritize in its corporate culture?

TIP France prioritizes diversity, integrity, honesty, and ethical behavior, fostering a workplace that encourages innovative ideas and supports the professional well-being of its employees.

Is previous experience in customer service required for this role?

Yes, a background in customer service is critical, along with the ability to negotiate effectively with external service providers.

Do you offer opportunities for career development?

Yes, TIP France believes in investing in employees' careers and offers various opportunities for professional growth.

Leading full-service equipment provider. How can we help you?

Transportation
Industry
1001-5000
Employees
1968
Founded Year

Mission & Purpose

TIP Group is one of Europe's leading equipment services providers. We specialise in truck and trailer leasing, rental, maintenance and repair, as well as other value added services such as digital solutions and second-hand equipment. We provide our full-service solutions to transportation and logistics customers, across Europe and Canada. Our lease and rentals can be combined with a range of services including maintenance and repair, damage repair, fleet management and telematics, providing our customers with even more value. Whether you run one trailer or operate a large fleet located across multiple European countries, the ability to plan and control your operating costs is essential to any business. Our TIP service plan provides total peace of mind, by offering a range of maintenance and repair options at pre-determined, transparent and competitive prices. TIP also offers a comprehensive range of high quality 2nd-hand trucks and trailers from its own fleet, as well as from 3rd-party fleets across Europe. Our team looks after the international sale of used equipment. We provide high specification trailers including the latest models and a full service history. How could you benefit from our services? 1. Increase uptime and asset utilization of your fleet 2. Price stability and predictability of costs 3. A team dedicated to your maintenance and service requirements 4. Enables you to focus on your core business. Our diverse portfolio enables you to choose a maintenance solution for your asset's entire life cycle! 5. Trucks and trailers full-service solution: a one-stop-shop for all your equipment needs, from parts to second-hand trucks and trailers. In 2023, we're proud to be a Great Place to Work-Certified™ company in all 9 countries where we participated in the GPTW survey!