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Restaurant Manager - Martabaan

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Mandarin Oriental Hotel Group

21d ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    Facilities Management
  • Abu Dhabi

AI generated summary

  • You need experience in a luxury hotel, a relevant degree preferred, knowledge of food sanitation, and strong leadership, communication, and organizational skills.
  • You will oversee restaurant operations, ensure cleanliness, manage reservations, collaborate on menus, address guest feedback, and promote events while maintaining high service standards.

Requirements

  • Experience in a high volume internationally recognized luxury hotel chain and a minimum of two years in a similar position is required
  • Bachelor's degree in Hotel Management is preferred
  • Commercial awareness
  • Must have full knowledge of sanitation requirements in handling food
  • Strong leadership quality, training techniques, excellent communication and organizational skills

Responsibilities

  • Oversee all operational and administrative aspects of the restaurant as appropriate and be able to prioritize the required level of engagement in both areas depending on business volumes and other related parameters.
  • Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are always in place.
  • Always supervise the maintenance and cleanliness of the restaurants and carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment.
  • Work closely with the respective Chef de Cuisine to plan menus, prices and promotional events for the restaurants to maximize revenue generating opportunities in line with market demands.
  • Ensure that reservations are managed well within the outlet and seating capacities are effectively maximized.
  • Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly, also in cooperation with the respective Chef de cuisine.
  • Observe all aspects of the business forecasts and plan effectively to make most efficient arrangements for manpower, equipment and supplies accordingly.
  • Ensure accuracy of all menus: current, spelled correctly, clean and presentable and ensure menu descriptions are up to date and distributed appropriately.
  • Maintain solid records of all Annual Leave and Public Holiday clearance and assure none are accumulated within the outlet.
  • Plan and execute special promotional activities for the outlet and plan for festive season events related to the outlet.
  • Attend and participate in all required meetings as scheduled.
  • Address guest feedback promptly and professionally, collaborating with hotel management to resolve any issues and maintain guest satisfaction.
  • Maintain clear and open lines of communication to align with hotel strategies, address operational challenges, and support hotel initiatives.

FAQs

What are the primary responsibilities of the Restaurant Manager at Martabaan?

The Restaurant Manager is responsible for overseeing all operational and administrative aspects of the restaurant, enforcing operational standards, supervising maintenance and cleanliness, planning menus with the Chef de Cuisine, managing reservations, identifying areas for improvement in service and food quality, ensuring accurate menu descriptions, maintaining clear communication with hotel management, and addressing guest feedback.

What qualifications are required for the Restaurant Manager position?

The position requires a minimum of two years of experience in a similar role within a high-volume internationally recognized luxury hotel chain, and a Bachelor's degree in Hotel Management is preferred. Candidates must also possess strong leadership qualities, commercial awareness, knowledge of sanitation requirements in food handling, and excellent communication and organizational skills.

Is experience in luxury hospitality necessary for this role?

Yes, experience in a high volume internationally recognized luxury hotel chain is required to qualify for this position.

How important is guest feedback in this role?

Guest feedback is very important; the Restaurant Manager must address it promptly and professionally, collaborating with hotel management to resolve any guest issues and maintain satisfaction.

What kind of promotional activities will the Restaurant Manager plan?

The Restaurant Manager will plan and execute special promotional activities for the outlet and organize festive season events related to the restaurant.

What does the Restaurant Manager need to ensure regarding the restaurant's cleanliness?

The Restaurant Manager needs to supervise the maintenance and cleanliness of the restaurant, carrying out monthly walkthroughs with engineering and housekeeping teams to ensure an immaculate environment.

Will the Restaurant Manager be involved in menu planning?

Yes, the Restaurant Manager will work closely with the Chef de Cuisine to plan menus, prices, and promotional events for the restaurant to maximize revenue.

How does the Restaurant Manager handle staff management?

The Restaurant Manager must observe business forecasts and effectively plan for staffing, ensuring that Annual Leave and Public Holiday clearance records are maintained without accumulation.

What role does communication play in this position?

Clear and open communication is essential; the Restaurant Manager must align with hotel strategies, address operational challenges, and support hotel initiatives through effective communication with staff and management.

What is the expected level of leadership skills for this role?

The Restaurant Manager should possess strong leadership qualities and training techniques, enabling them to effectively manage and motivate their team.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.