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Restaurant Team Member

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Tim Hortons

24d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Durham

AI generated summary

  • You must be a team player with customer service experience, excellent communication skills, and flexibility to work various hours. A passion for customer satisfaction and coffee is essential.
  • You will greet customers, provide fast service, address inquiries, maintain cleanliness, follow health standards, and ensure kitchen areas exceed customer expectations.

Requirements

  • To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment.
  • You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends.
  • If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!

Responsibilities

  • Welcoming every customer with a smile and being genuinely friendly at all times
  • Delivering fast, friendly and accurate service to all customers
  • Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
  • Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
  • Carry out temperature checks and record as per company process
  • Complete daily and weekly cleaning schedules as per cleaning chart
  • Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
  • Adhering to restaurant performance standards for crew stations and as per shift manager directions
  • Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them
  • Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
  • Report all work related near misses, injuries and illnesses as soon as possible
  • Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed

FAQs

What are the working hours for the Restaurant Team Member position?

The working hours for this position are flexible and can include early mornings, afternoons, evenings, and weekends.

Is there an opportunity for career growth within the company?

Yes, there are opportunities to grow with Tim Hortons and carve a glorious career as the company expands across the UK.

What is the salary for the Restaurant Team Member role?

The salary is hourly paid, in line with the National Minimum Wage.

Do I need previous experience to apply for this position?

Yes, previous customer service experience in a dynamic, fast-paced environment is preferred.

What qualities are important for a Restaurant Team Member?

Important qualities include being a positive team player, having excellent communication skills, and a strong focus on customer service.

What kind of training will I receive if hired?

Training details are typically provided during the onboarding process, focusing on customer service, health and safety standards, and operational procedures.

How does Tim Hortons prioritize customer service?

Tim Hortons puts customers at the forefront of everything they do, ensuring exceptional guest experiences with fast, friendly, and accurate service.

What should I do if I experience a work-related injury?

You should report all work-related near misses, injuries, and illnesses as soon as possible according to company procedures.

Is the position available for part-time workers?

Yes, both full-time and part-time positions are available for the Restaurant Team Member role.

Will I need to wear any specific clothing or gear while working?

Yes, you will be required to follow correct procedures and wear Personal Protective Equipment (PPE) when instructed.

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Tim Hortons

Retail & Consumer Goods
Industry
1001-5000
Employees
1964
Founded Year

Mission & Purpose

Tim Hortons is more than a coffee shop – it’s one of the largest restaurant chains in North America and the largest in Canada. Its diverse menu appeals to a broad range of tastes, solidifying its place as one of Canada’s most iconic brands in the process. The company operates in the highly competitive quick-service restaurant sector, part of the broad multi-billion dollar food-service business. Its powerful scale and reach in Canada creates unmatched opportunities, but also the dynamic challenge of leading the industry. Tim Hortons is more than a place to work – it’s a chance to be a part of the driving force behind a company and culture so many people love. Find your role in this growing company and help us serve the neighbourhoods we call home.